Hi HN,<p>I handle all sales for a B2B startup. We have customer conversations across a bunch of channels, including email, Intercom, LinkedIn, Twitter, sometimes Facebook, Slack, and Whatsapp. I'm finding it extremely difficult to handle follow ups.<p>I was thinking about building a web app and Chrome extension to centralize all customer communication across email, Slack, Intercom, SMS, and more in one place. This would tell me who I haven't followed up with in more than X days across channels, give me context about previous customer interactions across channels, etc.<p>Before I build this, wanted to see if anyone else would be interested as well?
<a href="https://missiveapp.com/features/whatsapp-twitter-facebook-and-sms-accounts" rel="nofollow">https://missiveapp.com/features/whatsapp-twitter-facebook-an...</a> support a couple of channels. So does <a href="https://frontapp.com/integrations?filter=Channel" rel="nofollow">https://frontapp.com/integrations?filter=Channel</a> and Intercom can be connected to other channels (<a href="https://zapier.com/apps/intercom/integrations/linkedin" rel="nofollow">https://zapier.com/apps/intercom/integrations/linkedin</a>)<p>I'm not saying you couldn't also build one. But if your main goal is to do sales then you might not have to start a new company.
Personally I have nowhere to use this, but I could totally see it saving time, contacts, and energy. Do it. Just be prepared to chase protocols for the foreseeable future as those sources morph and change unpredictably.
Isn't "Matrix" supposed to solve this problem?<p><a href="https://matrix.org/bridges" rel="nofollow">https://matrix.org/bridges</a>