I wish this was easier to do as an employee: you see the writing on the wall, they pay you to be an expert in a field, but no one listens to your "we should be moving in this direction". You're met with one of my most annoying phrases: "this is how we've always done it."<p>The opportunity passes by, now your company is playing catch-up and managers above you are asking how they missed it. If you say "I told you so," you get a reprimand instead of acknowledgement.
He writes "goodbye, ownership, hello usership" like that's a good thing. That's the business experience of outsourcing a service. You don't own that part of the business any more. You're just a user of some service that doesn't want to be bothered with your problems.
>Because once someone buys into your new game, it becomes their orthodoxy. They become fiercely loyal to it as an organizing principle for how they act in the world.<p>>Until someone shows up with another story about an even newer game. That’s inevitable, of course, but hopefully it doesn’t happen until you’ve gotten very successful helping customers win at what will suddenly become an old game.<p>All seems a bit postmodern (post-truth I think it's the current rendition of that) ... I'm more interested in what's objectively better.<p>This sounds more like "we got well marketed to, drank the coolaid and now don't want to change (because we'd lose face, demonstrating our susceptibility to being conned ... which seems to me like the big problem in UK [and USA] politics at present).
I'm sorry, but I find this post insufferable. It just reeks of corporate buzzwording with a dash of disingenuous manipulation.<p>Also, unrelated: I hate those "conversational" customer service bubbles. I don't know what I expect to happen when I click them, but I know that "Jennifer H", whose picture is shown next to it, is not sitting at a keyboard eagerly awaiting my questions. Maybe I expect a chatbot, maybe I expect outsourced customer-service-farms, but I don't click buttons when I don't know what they really do, especially when I know they're avoiding being up-front about it.
This is probably better well known as a "paradigm shift".<p><a href="https://en.wikipedia.org/wiki/Paradigm_shift" rel="nofollow">https://en.wikipedia.org/wiki/Paradigm_shift</a>
It makes for a good setup for the piece, but the whole "do or don't carboload before endurance racing" is still very much a subject of debate.