> “We did not design the product with the foresight that, in a matter of weeks, every person in the world would suddenly be working, studying, and socializing from home. We now have a much broader set of users who are utilizing our product in a myriad of unexpected ways, presenting us with challenges we did not anticipate when the platform was conceived,<p>I mean, sure, fine, it scaled quickly. That's not what people are mad at. We could tolerate technical issues inherent with that growth of scale. But these issues are fundamental and were issues with both 5 people and 5 billion and given that some of the choices, e.g. the installer, were deliberately designed, that statement holds no water with me.
> Daily meetings participants jumped from 10 million in December to 200 million in March.<p>I am really impressed that the tool has remained stable and performant.<p>(This doesn't mean there's not things they got to fix regarding security and privacy; both things can be true, I'm still impressed with the technical quality -- AND wish/hope they use what is apparently some high-quality engineering ability in a more pro-user way).
Closing paragraph, ouch!<p>"The company is far from done. Don’t forget that it claimed that calls are end-to-end encrypted even though they’re not at all. More importantly, the fact that Zoom is fixing issues as quickly as it can isn’t enough. Something is wrong at Zoom — there’s a corporate culture issue that leads to all those missteps. It’ll take much longer than 90 days."<p>Seems like this type of terrible and wide spread news about a companies only product would turn around just about any corporate culture in way less than 90 days. This was some majorly bad news and it was everywhere for weeks, I'd assume things are very different there now.
Just yesterday Ben Thompson suggested that Zoom:<p>> “ Freeze feature development and spend the next 30 days on a top-to-bottom review of Zoom’s approach to security and privacy, followed by an update of how the company is re-allocating resources based on that review.
Until public equity markets start valuing security nothing will change. How do we make that happen? Make their customers care. Bad security -> less customers -> less value. How do we do that? Wish I knew, probably regulation, but I wouldn’t know how to even think about writing it.
> For the next 90 days, Zoom is enacting a feature freeze, which means that the company isn’t going to ship any new feature until it is done fixing the current feature set<p>Unless they were already working on it, I don't see how they'll get E2E encryption hammered out in 90 days.
I think it’s going to take more than 90 days to fix this. I’d rather they say no new features until security and privacy are satisfactory then we’ll do performance.<p>No new backgrounds!