The author is chronically unhappy with everything (apparently Amazon EC2 also sucks). Complexity of the password for his account? A checkbox? Really?<p>Rackspace is a great company with strong ties to developing open source software. They are reliable and professional. Amazon EC2 is also an excellent service. I use both.
Amazon´s bar has ruined the Internet for the rest of businesses. Now if you have to make one click too many or wait a minute there's going to be a blog post about it.<p>I'm just amazed that if I'm thirsty I touch something and I get instant water and if I'm cold I touch something and quickly it gets warmer. I enjoy things like these every day that only three or four generations ago not even kings had.
I had an interesting conversation with Rackspace this week that I found pretty amusing.<p>My company is putting together a project that will ramp up to around $3 million / yr in hosting costs, give or take, within two years and continuing on for the winning hosting provider indefinitely. It is a bit of a surprise contract so we are in a big hurry to get a third of that capacity up ASAP. We have several options and Rackspace /was/ near the top of the list.<p>So I am in a meeting with someone from their engineering staff, a sales guy, our lead operations engineer and our top sales guy.<p>So our sales guy, doing his job, asks their sales guy "Is there anything else you can do for us." (referring to price) "I mean this deal is worth about $3 million/year" and the Rackspace sales guy replies "Well we are a $700 million dollar a year company so no, we do these kinds of deals all of the time."<p>I was floored...My immediate thought was "Well, I guess you won't be a 703 million dollar a year company."
I have had a working relationship with Rackspace as a web developer and reseller of hosting services for the past 18 months. I have yet to find a competitor that can come close to meeting the high-level of customer service that Rackspace has to offer. I am not sure that you complaints are worthy of such harsh words. I would strongly encourage that you stick with them and see how the relationship transpires. I an certain you will change your tune.
At least he got thought a real person at the end, for most VPS/Cloud provider you never got this chance... That guy is seriously picky, I don't know why people just chill and instead of complain just build awesome stuff...