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Ask HN: What do you use for a company wide documentation tool?

5 pointsby f1gm3ntalmost 5 years ago
I currently work at a company where I&#x27;ve built a marketing automation tool focused on local businesses. I&#x27;m trying to make sure all staff are trained on how to use it so that support can be provided to our clients and sales have an understanding of what they are selling.<p>Right now we are trying to use the new Google Sites (and Google Docs) for internal documentation. The documentation contains guides for setting up and managing accounts within the application and is all internally focused.<p>Use do use Zendesk Guide (Their knowledge base solution) for our client guides along with some videos clients can watch to learn how to use the app.<p>Confluence is a possible solution that I&#x27;ve looked into, however, most staff bailed using Jira and are using Asana to manage tasks because Jira was too confusing for them. So Confluence would be too difficult for them to use.<p>What I&#x27;m curious about is what everyone is using for a company-wide internal &quot;wiki&quot; that most staff find &quot;easy&quot; to use and maintain.<p>On a side note, any suggestions on getting people to adopt a solution would be helpful as well.

4 comments

Tomtealmost 5 years ago
I will always recommend Dokuwiki, if only for the extremely low administration effort needed.<p>If your users insist on shiny UI, you will look elsewhere, but it&#x27;s my first recommendation if the number of users doesn&#x27;t get too high and you don&#x27;t need all kinds of integrations into other Enterprise tools.
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seesawtronalmost 5 years ago
Dokuwiki for the overview of all projects, instructions for setting up and &quot;how-to-do&quot;&#x27;s with links to github code. Each github repo has their own description codes of course.
forresponsealmost 5 years ago
We use global wikijs + markdown Readme in source code.
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giantg2almost 5 years ago
I wish we had a documentation standard. We use word, cucumber, confluence, sharepoint, and a couple other things.