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Customer Support Tools Violate Privacy

1 pointsby skmurphyalmost 5 years ago

1 comment

skmurphyalmost 5 years ago
This strikes me as an emerging area for application trustworthiness and privacy issues.<p>In some ways it&#x27;s an extension of This strikes me as an extension of the dark patterns work (<a href="https:&#x2F;&#x2F;www.darkpatterns.org&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.darkpatterns.org&#x2F;</a>) or in a different way the work on addictive apps by Tristan Harris and his &quot;Time Well Spent&quot; (<a href="http:&#x2F;&#x2F;www.timewellspent.io&#x2F;" rel="nofollow">http:&#x2F;&#x2F;www.timewellspent.io&#x2F;</a>) efforts. Somewhat related from a self-help perspective is Clay Johnson&#x27;s &quot;Information Diet&quot; (<a href="http:&#x2F;&#x2F;informationdiet.com&#x2F;" rel="nofollow">http:&#x2F;&#x2F;informationdiet.com&#x2F;</a>) model (See also and <a href="https:&#x2F;&#x2F;player.vimeo.com&#x2F;video&#x2F;63368251" rel="nofollow">https:&#x2F;&#x2F;player.vimeo.com&#x2F;video&#x2F;63368251</a>)