You are a customer service rep that gets thousands of calls from customers daily with nuggets of valuable info<p>You are a product manager that gets asked the same questions about the product you are building<p>How do you build an efficient go-to Knowledge Management System for everyone in your organization to get daily answers<p>This would be a huge cost and time saver it would help the following way<p>- On-boarding new staff (quickly getting them up to speed)
- Answer daily queries by internal staff
- Quickly answer customer support tickets