It's always interesting reading about the preconceptions that newcomers bring with them to a new platform.<p>One of Ubuntu's features is that it'll install the proprietary mp3s and graphics drivers for you. Obviously something went wrong in this case (I believe "jockey" is the part that does this). Yet unaware that this feature exists, the user goes off onto the internet and downloads and installs drivers themselves.<p>I have to repeatedly tell people new to Ubuntu "If you're downloading stuff to install from the internet then 99% of the time you're going in the wrong direction". I was disappointed to see that Firefox 4 prompts for that kind of activity if you attempt to download with Ubuntu, rather than suggest a PPA. Though Canonical should really have systems in place for this. I believe they've been working on it and with Mozilla's faster release pace hopefully it's all hooked up.<p>Relatedly, my father just installed Ubuntu by himself the other day. I would have thought he would be touch and go even using it, so that's a ringing endorsment.