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Ask HN: Have you been screwed for reporting a critical bug?

1 pointsby Pansy3over 4 years ago
I found a bug in a multi-million teleco&#x27;s mobile money service. They have this auto-debit option where an amount (specified by the customer) is periodically deducted from the customer&#x27;s account. Instead the system debits the customers account with the said amount (transaction reversal) whenever it tries to to auto-debit but the customer does not have enable balance (up to the specified amount).<p>So assuming you set monthly auto-debit to $1000 but you had only $100 dollars in your account. The system debits (via a transaction reversal) your account with $1000 (because deducting $1000 dollars will results in transaction failure since you don&#x27;t have enough balance).<p>After reporting this bug, my account is totally closed. I called their customer care and I was told to go to their customer care center (which is hours of drive away from where is live). The unfortunate this is that all the money I have is locked up in the account.

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