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How Amazon manipulates customers to stay subscribed

20 pointsby jmartinpetersenover 4 years ago

2 comments

reducesufferingover 4 years ago
Disclaimer: Amazon employee<p>I had the same head-scratcher when trying to quit my prime membership multiple times. Things like this solidify to people that &quot;Leadership Principles&quot; talk about &quot;Customer Obsession&quot; is a ruse. This is blatantly customer-hostile so that there&#x27;s better membership metrics. There is no excuse but malice.
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toper-centageover 4 years ago
I cancelled my amazon subscription because I realized thst lost prime-only products are actually slightly more expensive than non-primes... Often making the &quot;free shipping&quot; with prime not attractive anymore. I rarely need to receive the junk I buy the next day and most products still arrive in 2-3 business days in Germany. Amazon prime is a scam.<p>Cancelling my prime membership made me make way less impulse purchases. It also encouraged me to explore other great online shops that deliver equality as fast, but only carry a curated selection of products, none of that aliexpress garbage.
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