Google support is refusing to let us know what happened and not even giving access to retrieve emails to other drive data.<p>We are facing completely hopeless situation where no one is providing us any answers or providing support for PAID service.<p>Can anyone help or provide any clues on how we can talk to actual support team?
While unscientific, I've noticed an increasing frequency of "[FAANG company] banned me from [service I literally need to live] and I don't know why" posts over the past few months. My personal google account is permanently suspended from Adwords over my, no joke, chess-over-videochat website that I tried to advertise last year. Just like you, Google refused to let me know what exactly I had done wrong even after multiple emails, appeals, etc.<p>At some point, we need to recognize this for what it is - unregulated monopolies having no accountability.<p>I'm wondering whether there are legal actions that people can take. Many years ago, I was having a problem with Anthem "losing" my insurance claims. Eventually, I got sufficiently frustrated and filed a complaint with the California Attorney General. Shortly after that, I got a long letter of apology, a promise to open an internal investigation, and most importantly, finally got my insurance claims processed.
Googler here, feel free to email me at what's listed on my profile.<p>Please make sure to include the following information:
- Domain
- Your Domain Admin's Email
- Any Google contacts that you're supposed to have<p>I'll do my best to have one of the Workspace agents reach out. I work closely with them, so should be pretty easy. :+1:<p>Generally, I've seen issue like this where a bad Apps Extension is added or various other external, but generraly preventable things happen.
You can contact support by signing in <i>as the domain admin</i> to admin.google.com and clicking on the question mark in the upper right.<p>Do you have sales people? Enable any "mail merge" or "customer contact" apps lately?<p>Google rarely shuts down Gsuite domains without a good reason. If they really aren't telling you the reason - it is abuse related.<p>(Former Googler, opinions are my own, etc etc)
If there were a Googler here willing to help you you haven't given them much to go on. Your profile has no contact information, you haven't shared a support case number, you haven't even shared your company's name or domain.
2 years ago my post went viral here and someone from Google contacted me on LinkedIn, I’ll find him asap.<p>Edited: I have his Google email but I’m not sure if I can post it here. Email me instead at lawgimenez@hey.com<p><a href="https://lwgmnz.me/2018/08/05/g-suite-horror-story/" rel="nofollow">https://lwgmnz.me/2018/08/05/g-suite-horror-story/</a>
For such a highly valued organisation, they really do appear to not prioritise customers. Such a wealth of resources, yet these things manifest often. Google's reputation for me is diminishing gradually every year.
My friend was kicked off of Instagram and took it self represented to the New Hampshire Supreme Court and won because of the fact it was a paid account which I believe he argued meant there was a breach of contract in terminating the account.<p><a href="https://www.businessnhmagazine.com/article/soldati-wins-unanimous-decision-against-facebook" rel="nofollow">https://www.businessnhmagazine.com/article/soldati-wins-unan...</a><p>You might have similar options?
Out of curiosity, did you make use Google Cloud Platform?<p>I don't think I'm the only business owner who is wary of using GCP for anything, as it vastly increases the surface area of unintentional or malicious actions that could make our Google Workspace and all our data in it go poof with no recourse.
On our companies tiny MS email+office account we never had issues getting support by a person.<p>Being as google less as possible nowadays is just common sense.
Greetings. Alex here from Google. I look after Workspace technical support. We'd love to look into this but need @ameyv to reach out and let us know the Workspace domain this is in reference to. I can be reached at alexd@google.com so please reach out.
Don't use Google. If the Internet is your main bussiness, take it seriously and don't let a third party control your independence. Yes, it is more work, but somewhere down the road that work will pay off compared to your competitors.
Apologies for late reply. It was chaos due to prior commitments, loss communication and data put us on our toes.<p>We are recruitment firm.<p>Domain - ton80talents.com
Email - admin@ton80talents.com/ resume@ton80talents.com<p>We are also in touch with one of the local provider (basically reseller) from whom we bought this Gsuite access.
This is so unfortunate to you. Can you tell us what business you are in? Any chance that you compete with a Google service? Or some business that Google may think is not worthy like say gambling? That of course can never justify such an action. Perhaps having a lawyer reach out to them may work.
Inverted totalitarian corporate plutocracy that most people accept ubiquitously and brush off as a "conspiracy theory" until it happens to them.
You're probably glad that you had the basics in place and made regular back ups of your data. Hopefully you didn't follow the "it's in the cloud so I don't need to backup" philosophy.