I backed two years ago a KS campaign. I'm not getting anything and their customer support doesn't reply. I'm starting to think that I'll never receive my product. Is it possible/legal?
2 things j funded via Kickstarter never worked. One gave full refund. The other gave some people a few peices they had made then took the money and ran. Learned my lesson to never back something unless your fine losing your money and never getting anything
This might be what you are looking for..<p><a href="https://help.kickstarter.com/hc/en-us/articles/360039530654-What-can-Kickstarter-do-when-a-creator-does-not-fulfill-their-project-rewards-" rel="nofollow">https://help.kickstarter.com/hc/en-us/articles/360039530654-...</a>
I used to work with some guys who were really into kickstarter. It seemed about 50/50 on if the stuff they funded turned out to be complete vaporware. Some of the stuff they got was pretty cool though. I got the impression that some stuff never shipping is part of the deal with those sites.