Hi folks, I posted this > 4 months ago, but we've been through a couple of pivots since then.<p>I'm really happy where it's landed now and think the response has been much better this time around.<p>Smidge allows you to have quick and easy video conversations with customers from inside your app.<p>As a web user, I'm tired of seeing chatbots and chat widgets everywhere. If I want to read something, I'll read the docs. If I want to ask a question, I really just want to ask a person and get my answer as quick as possible.<p>As a founder, it's so hard to get customers into a conversation. We spend so much time deflecting them to KB articles and bots that we've lost the ability to engage with them 1:1 and that's what <a href="https://smidge.app" rel="nofollow">https://smidge.app</a> is intended to do. We funnel users to the right team member and tee up a call instantly in-app.<p>Would love feedback whether video is a thing for folks (particularly early stage where you prob don't have a success team yet). We've found quick 5-minute conversations to be incredibly valuable.<p>(posted here 4mths ago with a different focus: <a href="https://news.ycombinator.com/item?id=24835602" rel="nofollow">https://news.ycombinator.com/item?id=24835602</a>)