This was a great read. Allison Pickens is the former COO of Gainsight, so she definitely knows what she's talking about when it comes to Customer Success/Customer Support.<p>Think this topic doesn't get covered enough in the startup world, even though this is a direct quote from Sam Altman's Startup Playbook: "have great customer support."
Assembled is a great product. I have recommended it to a bunch of people that are serious about optimizing response times and getting the right people in front of the customers.