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Launch HN: Chums (YC W21) – Shop online with friends

65 pointsby dickficklingabout 4 years ago
Hey HN, we’re Noah and Dick. We founded Chums (<a href="https:&#x2F;&#x2F;www.chums.co" rel="nofollow">https:&#x2F;&#x2F;www.chums.co</a>) to help you recommend products to your friends and have more fun shopping online. A lot of people ask their friends for advice when they&#x27;re shopping. We think this can be more fun and we think your friends can help you find the right product, especially during COVID when we&#x27;re stuck at home.<p>Noah launched the first version of Chums in late 2019. Originally, the app was a platform for users to find and share referral codes. Users could create a profile page and add their favorite brands to it. Soon they started adding products and reviews to the brands on their profile, and it became clear that the social shopping opportunity had much more potential than sharing referral codes.<p>Noah started digging into the world of ecommerce, social shopping, and affiliate marketing, and a mutual friend introduced him to me (Dick) as a potential advisor. As the fourth employee at Honey, I’ve spent an unreasonable amount of my life thinking about ecommerce. Honey built a product beloved by users, but struggled for a long time to convince investors and partners of the business’s potential. But perception of the browser extension and affiliate business models has shifted a lot in recent years due to the success of companies like Honey.<p>2020 saw a 50% rise in ecommerce, and while we expect brick and mortar shopping to have a resurgence as the world reopens, online shopping will probably continue to grow. It’s clear, though, that shopping online isn’t nearly as fun as shopping in person with your friends. In addition to being a lonely experience. 90% of millennials make purchase decisions based on recommendations from their friends, but there aren’t any good tools&#x2F;platforms for those conversations right now. Also, shopping online has risks. You can’t trust reviews on Amazon [1][2]. “Impartial” review sites are often bankrolled (either directly or indirectly) by the brands they’re reviewing [3]. Top 10 gear&#x2F;gadget lists are impersonal and missing context [4].<p>We aim to fix these problems. On Chums, you can review and save products to your profile, start group chats, ask questions about purchases you want to make, and recommend products to friends. Our focus is on shopping with your friends and friends-of-friends, with the hypothesis that input from your community will help you have more fun getting the right product. When you buy something, we split our affiliate commission (usually around 4%) with you. What makes Chums unique is that you can’t keep that cash--you have 24 hours to give it to the friends who helped you decide what to buy. We hope that this “pay it forward” mechanic will encourage more fun and genuine recommendations.<p>Looking forward, our plans include a social mobile app, an upcoming browser extension, and live shopping experiences. Shoot us an email at noah@chums.co or dick@chums.co if you want to start a conversation. You can also join the HN group chat on Chums by opening this link on your phone: <a href="https:&#x2F;&#x2F;chums.link&#x2F;rBQ6" rel="nofollow">https:&#x2F;&#x2F;chums.link&#x2F;rBQ6</a>. Last thing: we’re looking for a full time design lead and front end engineer. If you or someone you know might be a good fit, please let us know!<p>We’d love to hear what the HN community thinks! Noah and I will both be in the comments all day.<p>[1] <a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=25581727" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=25581727</a><p>[2] <a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=25459434" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=25459434</a><p>[3] <a href="https:&#x2F;&#x2F;www.vox.com&#x2F;2017&#x2F;9&#x2F;23&#x2F;13153814&#x2F;casper-sleepopolis-lawsuits-mattress-reviews" rel="nofollow">https:&#x2F;&#x2F;www.vox.com&#x2F;2017&#x2F;9&#x2F;23&#x2F;13153814&#x2F;casper-sleepopolis-la...</a><p>[4] <a href="https:&#x2F;&#x2F;onezero.medium.com&#x2F;the-problem-with-relying-on-wirecutter-reviews-f024574fc7c2" rel="nofollow">https:&#x2F;&#x2F;onezero.medium.com&#x2F;the-problem-with-relying-on-wirec...</a>

18 comments

primitivesuaveabout 4 years ago
Your landing page is absolutely beautiful - simple to digest, no marketing fluff, and intuitive onboarding flow. However, the email to download the app entered my &quot;promotions&quot; category on Gmail (usually this happens for domains that were registered recently). Also the link in the email for &quot;go to chums&quot; was broken.<p>Nevertheless, I found the app and signed in - as expected, really well designed and intuitive to use. It was nice to immediately see some recommendations for the hashtags I selected.<p>A lot of my online purchases would fall under one or two hashtags (#climbing and #workfromhome). For climbing gear, my purchases are almost always based on recommendations from friends and great climbers online. If I was executing on this idea, I would seed one of these hashtags more thoroughly, and then go after that specific community - there are many climbing forums where people could really benefit from having something curated like this.<p>I look forward to following your progress! Best of luck to you all.
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benatkinabout 4 years ago
This is the closest to &quot;cheems&quot; or the spanish variant &quot;chems&quot; (my name on wormate.io where i&#x27;ve risen to the top ten a few times on Android) I&#x27;ve seen for the name of a YC startup.<p>May you go to the moon, and unlike poor Cheems, return home safely.<p><a href="https:&#x2F;&#x2F;youtu.be&#x2F;YWOZtGMer48" rel="nofollow">https:&#x2F;&#x2F;youtu.be&#x2F;YWOZtGMer48</a><p>Kidding aside, I installed it and am impressed. One of the smoothest onboarding experiences I&#x27;ve ever seen! And it seems positioned better than most recommendation services to make money.<p>I also wonder how you coded it. Any chance it&#x27;s a flutter app?
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OoTheNigerianabout 4 years ago
Great Job Noah and Dick!<p>This is brilliant and looks well executed. It is definitely well positioned to replace the wish list, review list, registry etc.<p>How do you avoid the distraction that comes with solving a problem that can pull you in too many directions? This can easily become a Pinterest, Affiliate shops, Price monitoring, coupon code sharing etc.<p>What are your plans to stay focused while listening to your users?<p>I signed up and sent you guys an email too!<p>PS: You may want to make referral links vs text (we pay per text message in many countries). A link will let up put it on our WhatsApp status etc.
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evncabout 4 years ago
My biggest issue with Amazon has been unverified and untrustworthy 3rd party listings, sometimes not meeting minimum safety standards, which Amazon has taken a &quot;lol not our problem&quot; approach to -- e.g. baby food [0] and car seats [1]. (There was an HN thread about it [2].)<p>What steps if any will Chums take to combat this?<p>[0] <a href="https:&#x2F;&#x2F;www.cnbc.com&#x2F;2019&#x2F;10&#x2F;20&#x2F;amazon-is-shipping-expired-baby-formula-and-other-out-of-date-foods.html" rel="nofollow">https:&#x2F;&#x2F;www.cnbc.com&#x2F;2019&#x2F;10&#x2F;20&#x2F;amazon-is-shipping-expired-b...</a><p>[1] <a href="https:&#x2F;&#x2F;www.cnn.com&#x2F;2019&#x2F;12&#x2F;20&#x2F;tech&#x2F;amazon-fake-kids-products&#x2F;index.html" rel="nofollow">https:&#x2F;&#x2F;www.cnn.com&#x2F;2019&#x2F;12&#x2F;20&#x2F;tech&#x2F;amazon-fake-kids-product...</a><p>[2] <a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=17009675" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=17009675</a>
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liminalsunsetabout 4 years ago
Might be late to the party replying, but I really like the concept. Just tried it out.<p>The nitpicks: First panel of Apple App Store listing; would it be better if it said &quot;Help friend[s]&quot; or &quot;Help [a] friend&quot; instead of just &quot;Help friend&quot;?<p>The app appears to &quot;Follow&quot; you to certain users by default other than the &quot;Chums&quot; account; it&#x27;s not immediately obvious that this is because of tags you&#x27;ve followed. Perhaps an extra tab called &quot;Friends&quot; or simply adding a message to the &quot;is following chums&quot; to say &quot;and 9 tags&quot; or something could help.<p>The issues:<p>There doesn&#x27;t appear to be a list of supported online shops. Error messages in posts appear to be cryptic (&quot;Oh chum! something went wrong&quot; or something) and non-blocking; actions will silently fail.<p>For example, if a URL is accidentally pasted into the post body, the error banner appears, then disappears with no more indication. Probably too long or illegal characters.<p>If an AliExpress URL is inserted as the product, an error message is shown but the post is submitted as usual, without the product. I assume that&#x27;s not supported, but it seemed like a popular store online.<p>Searching for products appears to be only suited to items differentiated by only appearance as no price or other information is available or can be sorted by.<p>Other than that, it looks nice and could be quite useful!
raunakabout 4 years ago
How worried are you about “making it” as a “social media” sort of app? I always wonder how startups actually, y’know, get started with that initial user base. Any unique plan&#x2F;ideas that you can publicly share?<p>Great website btw!
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ahstildeabout 4 years ago
Interesting. I&#x27;ve definitely felt that the SEO-optimized review sites (Wirecutter and Strategist) tend to be lacking in their quality of suggestions.<p>How do you monetize in a world where affiliate commissions, especially Amazon&#x27;s are dropping? [1]<p>[1] <a href="https:&#x2F;&#x2F;www.cnbc.com&#x2F;2020&#x2F;04&#x2F;14&#x2F;amazon-slashes-commission-rates-for-affiliate-program.html" rel="nofollow">https:&#x2F;&#x2F;www.cnbc.com&#x2F;2020&#x2F;04&#x2F;14&#x2F;amazon-slashes-commission-ra...</a>
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earlyriserabout 4 years ago
First time seeing an app website where the call to action is not the stores&#x27; buttons. I wonder if reserving the name is performing better than a download link.
andy_pppabout 4 years ago
Damn, I had this idea as well, I had a Trello board with a load of ideas in around this. If the authors want some ideas happy to share with them...
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brucebabout 4 years ago
So looking at the screen shots on the site, i see 1.3k cred, 3.4k cred etc list next to profiles...<p>But I have no idea what that means. What is cred in this context?
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hyperationabout 4 years ago
Cool. It would be nice to have a feature which can facilitate the logistics of wholesale bulk purchases (example, products from Costco).
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sk55about 4 years ago
Sign up flow on the homepage is pretty awesome!
erispoeabout 4 years ago
Are you bringing the PinDuoDuo experience to the US?
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smnrchrdsabout 4 years ago
Fun fact: in Quebec French, <i>chum</i> means boyfriend and <i>blonde</i> means girlfriend, regardless of the actual hair colour.
patricktomasabout 4 years ago
Congrats on the launch, Dick and Noah!
anaskarabout 4 years ago
congrats on the launch! this is a really neat implementation and i&#x27;m a big fan of honey as well. really slick.<p>quick note. may want to clean up the testimonials. all 3 are 5 stars, have 3.4k cred, and were posted 2 hrs ago. coincidence or not, comes across as a bit fake.
unobatbayarabout 4 years ago
Love the problem you guys are solving. Can&#x27;t really trust Amazon reviews much.
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DC1350about 4 years ago
Do you expect influencers or curators with a large following on here? A lot of the stuff I buy just comes from what’s recommended on a Reddit wiki page. It would be nice to see some kind of FAQ or buying guide for different interests for when I don’t want to do much research. Somewhere to look for a curated list of entry level to high end leaf blowers, for example.
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