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How not to handle a user created Issue

1 pointsby fabbariabout 4 years ago

1 comment

fabbariabout 4 years ago
The March Android update broke third party wireless charging for Pixel phones. This has to do with a &#x27;fix&#x27; for a battery management bug introduced by Android 11 on some of the newer Pixels.<p>It took me a while to figure out it was a software issue, I wad helped by the fact that my wife&#x27;s Pixel has automated updates - and it stopped charging on the wireless charger - while mine I like to manually update - and it stopped charging after the update.<p>Google Support offered to replace the Pixel - I refused, since being a software issue would not help.<p>I filed a bug report and created a case. Since [my guess is that] people are being measured on &#x27;touch time&#x27; I receive an e-mail every couple of days saying: &quot;Thanks for the feedback, we&#x27;re working on this&quot; - devoid of any useful information.<p>I have an issue filed on the Android issue tracker [0], that issue has been marked as duplicate of another issue. I though: &quot;Good! Lets see what this is all about!&quot; - clicked on the issue and found out it&#x27;s a private issue.<p>I understand that Google may not want their dirty laundry in the open, but marking a public issue as a &quot;duplicate&quot; of a private one doesn&#x27;t help any one.<p>Ideally you&#x27;d want to have the public issue &#x27;related to&#x27; the private one and have some high level updates - confirmed, this is what&#x27;s happening, we have a fix, this is our target release and such.<p>I understand I am not a magic creature identified as a <i>Developer</i>, but a a lowly user that brought in this carcass of a bug into your house as a gift I would expect in exchange a pat on the head and the confidence that I can have some information in exchange.<p>[0] <a href="https:&#x2F;&#x2F;issuetracker.google.com&#x2F;u&#x2F;1&#x2F;issues&#x2F;182551469" rel="nofollow">https:&#x2F;&#x2F;issuetracker.google.com&#x2F;u&#x2F;1&#x2F;issues&#x2F;182551469</a>