Wow, cool to see this here!<p>Just recently reached out to Kam, founder of Papercups, on LinkedIn as I had read his article about them going through YC. I wanted to know more about people's experiences with remote YC batches, and Kam responded very quickly and set up a call with no hesitation.<p>If you're looking for great chat solutions made by great people, check this out :)
This makes me wonder if website chat could be implemented by connecting user directly to Slack or other messaging service of your choice and skipping the "admin panel" part?
questions I had when looking at home and features page..<p>Is it encrypted? in transit? data at rest?<p>I see 'enterprise option' for self clouding - guessing this means data is sent to third parties - is that hosted in the USA?<p>Really like the screensharing bit - is this share either screen? (site admins and or site visitor?)
- is that encrypted? Is that (or any info) stored? (by site owner or and third parties ie papercups.co
Switched to Papercups from Drift a few months ago. Really like how dead-simple it is and the fact that we can reply and resolve customer threads right in Slack.