"These are some things I’ve observed and learned in this process. I share them with you because I think many folks in platform-type teams, especially engineers and those of you on platform teams without formal product managers, might benefit from understanding how to approach these problems." -- if you're part of an engineering Platform team or have such team in your organization, share this post by Camille Fournier with them. Think a lot about how you build relationships, create visibility and put your customers first. We build systems, but it's humans who operate them.