Author of the Twitter Thread is a Computer Illiterate but bought a BTO business machine and was surprised that you have to click the wifi and ssd drop down menus if you want your desktop machine to come supplied with an ssd and wifi. They vented their anger at a company that sells computers „without Internet“ (Ethernet Cables seem to no longer exist).
They then used their Twitter following to put pressure on Dell who immediately offered a refund. I don‘t like Dell, but I like this idiocracy themed version of reality even less. People on hn sometimes criticize Apple for infantilizing their users. It’s easy to forget that most users have no Clue what a Computer is and don‘t want to be bothered by those pesky details.
How this got on the front page is a mistery.<p>Person orders wrong Dell, wastes Dell's time with support, a motherboard replacement (and a refund?).<p>All as a business expense (who want to pay taxes, right?)<p>The proceeds to lyric about it in 50 tweets.
That was quite a ride.<p>I recently purchased a Dell workstation with an Intel I9, 128GB (may be 96GB, it’s late here) RAM and a 5GB GPU for a client. This was the first Dell I’ve seen with no onboard video, and for some reason the monitor doesn’t fire up until a minute into the boot process on a cold start.<p>It also has a metal handle and some proprietary drive mounts…and no onboard NVME slots…and isn’t fast to boot at all…and the wireless is a bit sluggish. Let’s say it has a lot in common with the OP link.
See also Linus Tech Tips recent Secret Shopper Special were Dell came in dead last and even scammed them with unwanted warranty extentions etc:<p><a href="https://m.youtube.com/watch?v=Go5tLO6ipxw" rel="nofollow">https://m.youtube.com/watch?v=Go5tLO6ipxw</a>
Probably the most important part of the whole saga: <a href="https://twitter.com/EyePatchWolf/status/1385280782034427905" rel="nofollow">https://twitter.com/EyePatchWolf/status/1385280782034427905</a><p>Too long; didn't click: the Twitter thread blew up, Dell sent someone with significantly more executive power than their rank-and-file customer support team to do damage control and offer OP a credit for their order.
The person ordered an expensive Dell System but didn't check all the drop down menu when he was buying his Desktop / <i>Workstation</i>. So he ends up buying a Dell that doesn't have any WiFi and came with a HDD.<p>Tldr; Nothing really wrong with Dell. Basically all his own fault.<p>Edit: Not sure why the downvote without explanation. I am guessing some fat fingers.