I am curious for often you have to deal with such tasks? People tend to think that using conversational AI is something only AI developers should do. But before Twilio making phone calls or sending sms also was something out of the scope of regular web developer... thoughts?
As a developer, I hate when the services I use have chatbots that I'm forced to interact with, even as front-line help before taking me to a human agent.<p>I don't know where I'd land if a client offered me good money to make them a support chatbot.
What exactly is the benefit of using a chatbot over a regular web form? At least with a form I can see everything I need upfront rather than a chatbot that obscures all the options.