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Ask HN: How to get rid of Adobe Acrobate subscription without cancellation fees?

5 pointsby WasimBhaiabout 4 years ago
After using Foxit PDF for a long time, I decided to check out Adobe Acrobat and gave them my credit card for a monthly subscription. I had thought I will cancel it. But it costs a lot to cancel, especially for someone like me from a developing country. Furthermore, its a substandard product, hangs all the time, at least as compared to NitroPDF and Foxit.<p>I am unable to find an email or contact to directly reach out to their sales team to waive the cancellation charges either.<p>Any help will be appreciated.

3 comments

tucazabout 4 years ago
You mean the annual subscription you chose to pay monthly because it was cheaper than the actual monthly subscription?
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ykat7about 4 years ago
I got stung by this a while back and got Adobe to waive the cancellation fee and close my account over live chat.<p>You can bring up the chat widget from the chat bubble icon on <a href="https:&#x2F;&#x2F;helpx.adobe.com&#x2F;contact&#x2F;what-contact-options.html" rel="nofollow">https:&#x2F;&#x2F;helpx.adobe.com&#x2F;contact&#x2F;what-contact-options.html</a>. You may need to whitelist the page in your adblocker for the widget to load.<p>See also: <a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=26786563" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=26786563</a>
mobile__about 4 years ago
Tell them that the software isn’t working as expected and you are experiencing major performance problem via live chat might be the best way to do it.