Really appreciating the work incident.io have been doing- we've started using the tool at GoCardless and seen some really marked behavioural changes that I've really enjoyed.<p>Having spent a while training the SREs at the company in incident management, it was always a struggle to keep up the quality and consistency of incident response across a fast growing engineering org beyond a small group of SRE on-calls.<p>After an initial push-back to using incident.io, primarily due to how it gels with a terribly complex existing incident response procedure, we started to see something weird:<p>- The number of incidents began to increase<p>- We were writing noticeably more post-mortems<p>- Our incident response managers (rotating position across departments) we're starting to push people into the tool to benefit from the visibility on organisation incidents<p>- Teams were naturally achieving a great first five minutes of an incident, setting up video links, assigning roles, notifying stakeholders<p>It's been really great to have people discover these changes themselves and work back to find it was the incident.io tool that is the source of it. By making it really easy to do the right thing, people are starting to do those things more.<p>I know Monzo had a similar tool that ops relied on heavily. I'm hoping the success of incident.io at GC can extend to the ops teams over time, so we can see some of the single platform benefits this article mentions.