I'm thinking a combination of Twitter and Intercom should work great. Use Twitter to make a quick plug "New feature: Turbo Widget 2.0" and then make a more involved pitch using intercom.<p>My problem right now is that I have my user's email, but probably only 10% have signed up to follow our Twitter account.<p>Email still rules... Ideas?
I hate when I get email newsletters from do-not-reply addresses.<p>If I have a question or suggestion based on what I just received I'd like to be able to just hit reply and let them know.<p>I'm happy to get genuine ( non-automated ) questions from sites but don't make me jump through hoops to give my answers.