"is actually lying to you"<p>I really don't like accusations of lying even if it is accurate (not the case here). I think we need to clean up our discourse and treat people with the benefit of the doubt as much as we can. Public conversations have become so coarse and argumentative.
Pricing via accounts might be suboptimal, but pricing by tickets? This way the useless tickets of people having problems with third party software and still asking me for help will hurt me even more.<p>Not only do they waste my time then, they also waste my money.<p>And if I wanted to annoy somebody I knew was using a pay-per-ticket account, I could quickly write up a small script to submit thousands of bogus tickets.<p>Charging for a resource entirely under control of others and not at all under your control seems to be a bad thing for me.
Similar thoughts from last year..
<a href="http://rrajkumar.wordpress.com/2010/10/13/why-freemium-pricing-model-for-crm-online-databases-needs-to-change/" rel="nofollow">http://rrajkumar.wordpress.com/2010/10/13/why-freemium-prici...</a><p>Software is turning into a commodity and will eventually be priced like one.