I like this one:<p>> They lost thousands of dollars because they couldn’t reset my password without my dads Photo ID because I used his credit card in the past (we got the same name I’ll show you my ID I just legally can’t talk to my dad so I can’t get that ID or billing info)<p>Seems like most of them are.. kinda suspicious users.
Seems like there are two classes of complaints:<p>1) People receive spam from Digital Ocean. They run their own mail servers, but can't handle spam, and this is Digital Ocean's problem. (I stopped running my own mail server because of spam, but I don't blame DO for that.)<p>2) Fraudsters are prevented from signing up. I am sure VPS providers have a ton of people that don't pay for their service, so blocking them at signup time is probably mandatory. From some of the complaints, it sounds like people have their payment declined, DO contacts them, they still don't have money, and then DO cuts them off. That seems totally reasonable to me. I don't think a VPS provider could make money without some sort of strict account termination policy and anti-fraud analysis before signup. It's bad customer service, but if you can't pay your bill, you're a burden, not a customer. Them's the breaks.
This is incredible:<p>> absolute joke of a company.<p>> requested a payment extension as i just got a new job, which means that my date of being paid has changed from the previous one - refused it and then have the audacity to say "we are hopeful that you can find another solution to solve your financial difficulty"<p>translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things
I imagine at least some of the bad reviews are there because DO serve the absolute bottom end of the market and with that comes a specific kind of difficult customer.
Seems like there isn't really any substance to most of the negative reviews. I've never used Trustpilot before but after seeing this it doesn't look like something I would rely on.
Not sure why this site is being posted as some legitimate source of reviews.<p>Trustpilot is known for basically review extortion by doing SEO for "[company name] reviews" search terms and shadow profile pages. Angry customers, spammers, possibly even competitors go on the pages and can write anything. Then they do sales calls to these businesses to give them the tools to "remove spam" or pay off customers to clean up the review page. Nothing about their business model is actually conducive to an honest collection of reviews.<p>They also have a business relationship with Google so Google is a beneficiary of this racket...<p>As someone else pointed out in the comments here, just look at the "reviews" for Apple.com.<p>They're kinda like Yelp, except the only people who go to them are people searching "business name + reviews", or business owners being extorted.
Disclosure: Former DigitalOcean employee.<p>But Trustpilot is basically just a Web 2.0 Better Business Bureau, where companies are basically incentivized to send them traffic in order to get their score increased. If you hover over the overall rating, it notes that the reviews aren't the sole decider, it's also "whether the company sends people to review it". A certain read of that might imply that it means they punish people for sending artificial reviews, but Trustpilot actually does the opposite and strongly encourages businesses to entice people to provide reviews. Their entire business-oriented product is ways to send people solicitations to write reviews on their website.
I’ve used DO for around 8 years and have had mostly great service & experience with them. At the time of switching, we cut our hosting fees from around $1k to under $300. Now we are running on their hosted kubernetes service and it’s working great. They simplify a lot of things and the pricing is pretty straight forward.
It sounds like the perl and pain of being a low-cost service provider.<p>I’m not sure I’ve had a bad interaction with Digital Ocean, and their service offering keeps getting better.<p>Review sites are certainly where people go to complain, but i’m also very suspicious now a days of people gaming reviews.
This is funny because I absolutely think DO is one of the top 2 "small" cloud infra providers and none of those reviews have changed my mind, maybe I'm struck with a bit of "it wouldn't happen to me" syndrome.<p>Does anyone have anything good to say about TrustPilot? How does it's business model (and the incentives it produces) differ from Yelp?
This is enough to turn me off, even if these reviews are mostly from fraudsters who the AI cutoff. Hosting on a platform that attracts this type of user increases my risk. Either due to being cutoff myself or stuff like bad IP ranges, excessive ID verification.<p>I feel sorry for DO, they've built a great product but servicing the bottom end of the market seems harder and less rewarding than experienced by major or niche cloud providers.
I signed up to Digital Ocean this year for personal use and while I haven't deployed anything to 'production', I have found everything about it to be quite good.<p>Having said that I am not a paying customer right now.
Anyone with experience operating on DO want to comment on this? They have great marketing and seem like they offer a nice developer experience, but reviews like this are pretty bad…
For some reason most reviews on trustpilot are negative for pretty much all companies I interact with. I think it's just where people go to complain...
Lots of these reviews are spurious, but I <i>did</i> have a very negative experience trying to use Digital Ocean despite not being a fraudster. They locked me out of my account with no warning, before I even had a chance to spin up a droplet or do much of anything. This happened twice with two different accounts using two different emails, so I gave up. To this day I'm not sure why it happened.
I’ve had good experience with do for small projects. I have not used it for anything major. There are of course horror stories kicking around for every cloud provider, the medicine for each is just some variant of “have backups outside of that cloud” (except for cost overruns, but dos pricing seems more predictable than some other providers)
I have a 2 small websites running on digital ocean VPS's and use their S3 service (DO Spaces) and really enjoy digital ocean! It's very straight forward and I know I'm not going to get slapped with an insane bill like I might on AWS. Overall, great experience for personal projects!
I moved away from digital ocean 2 years ago, it is one of the worst "cheap" cloud provider, well not cheap anymore, they use their pseudo notoriety to inflate the price of their new products, i'm looking at you managed databases
I'm another one with nothing but good experiences with DO. again, nothing major, but hosting a handful of sites for a handful clients of mine has been nothing but smooth and profitable