Recent and related:<p><i>Freshworks (previously Freshdesk) files for IPO</i> - <a href="https://news.ycombinator.com/item?id=28335299" rel="nofollow">https://news.ycombinator.com/item?id=28335299</a> - Aug 2021 (1 comment)<p>Past related:<p><i>How Hacker News motivated me to resign my job and launch my own startup (2011)</i> - <a href="https://news.ycombinator.com/item?id=4427728" rel="nofollow">https://news.ycombinator.com/item?id=4427728</a> - Aug 2012 (24 comments)<p><i>How a simple comment on Hacker News made me quit my job and launch a startup</i> - <a href="https://news.ycombinator.com/item?id=2340732" rel="nofollow">https://news.ycombinator.com/item?id=2340732</a> - March 2011 (92 comments)
I’m so upset at this. Not anything about Freshworks. But just how disappointed I am in Zendesk.<p>1) when I started my own niche electron app I paid for Zendesk and the SOBs put a limit of like 2MB on attachments. So users would email large screenshots and I’d have to ask the user to email to me directly. I contact Zendesk about this and got a “sorry” shrug and something like “we can support this but you must upgrade to the 10x cost plan.”<p>Sometime in the last year they relaxed that, so that’s nice.<p>2) I’m a solo Dev. I’m hiring my first part time support folks. I want to automatically assign a ticket to me so I can assign to them. Sorry, it’s going to cost me another $600+ year to do that.<p>I mean, c’mon. I get it. But to go from $5/month to $40x3/month is just not a fun experiment.
What happened to ZenDesk? (And I mean that literally, not a rhetorical question)<p>I remember when they were the breath of fresh air in terms of online support, the disruptor.<p>Did they get worse? (Apart from prices increase) or did the expected standards increase and pass them by?
We tried fresh desk, but left disappointed. We now use Zammad, written in ruby by one of the lead devs of otrs, which used to be awesome before it went closed source (ish).<p>unlimited users and agents for the cost of a $5 a month VPS
Great news. Freshdesk is decent for a small startup looking to scale up support.<p>The login flow to Freshworks is and has been confusing since they rebranded. I hope they fix it and sensitive the spam filtering better!
We just started using freshdesk to field support calls a few weeks ago and I love it. The ability to update tickets with notes or direct communication with the user who logged the ticket is just nothing short of a miracle. Fantastic product.<p>(Edited typo)