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Amazon App Store: Rotten To The Core

231 pointsby markfentonalmost 14 years ago

15 comments

rkallaalmost 14 years ago
&#60;edited to remove the unintended snarky tone and clean up some points&#62;<p>What I got from this blog post is that they made an uninformed decision, and ended up with an unexpected result that pissed them off from the perspective of "lost sales".<p>The email from Amazon clarified there were no money to made and sure enough, no money was made.<p>The added costs of the server is unfortunate and justifiably something to be upset about (especially if you weren't accounting for it), but I have to point out that the sales before the free-app-of-the-day listing[1] were slow: 2, 4, 14, 20 sales... then 101k copies given away in one day.<p>For an app selling 10-20 copies a day, how much would it have cost that company, paying a PR firm, to get it infront of 101k new users (forget about payment)... how many tweets would you have to get out or blog posts written to make 101k people aware of your app?<p>Amazon gave that company an incredibly aggressive marketing campaign for 1 day and from where I'm standing, gave that company an enormous opportunity to be successful with a future app or future subscription services for their existing app.<p>I think things like what Amazon are doing certainly don't fit in the old model of software sales and if you are betting the company on that model, it is going to be a painful trip for you.<p>Something to consider is that if this app offered a subscription-based premium mode or some in-app micro transactions and just 5% of people that downloaded the app engaged in that, I think the tone of this entire blog post would have been completely flipped about how awesome the Amazon model is. Even if that app could simply be used to announce the release of a <i>new</i> app in the app store from the same company when the time comes that would be a huge amount of people seeing that announcement that would not have otherwise seen it (not the full 100k, but whoever is still using the app).<p>Given that, I would assert that the Amazon App Store model isn't broken, it is just different and requires some planning to take advantage of.<p>If you have a flexible business model and can roll with the punches and take advantage of opportunities like these and see them coming you stand to benefit quite a bit from Amazon's free app of the day.<p>Let's say everything I've typed up until now is garbage and you waved it all away, another reason this was a <i>good</i> thing for the company: reviews.<p>Out of 101k people that now have this app, how many are going to eventually leave reviews? 20? 30?<p>How many reviews may be a half to a full star higher because the app was free and there isn't that feeling of <i>being owed value</i> by the reviewer because they got your app for free.<p>So now let's say in a few weeks (or at some point in the future) this company now has 15, 20 or 30 reviews on this app, all fairly good (4 and above).<p>Now that the app is no longer free, how much higher in the search results is this app going to show up for people when they are searching for apps like this? How much more likely are people browsing the Amazon App Store to buy this app because it has such good reviews?<p>I would argue had this guy listened to his co-founder and not flown off the handle, and left his app in the app store, and built off of this success he would have seen sales gradually increase over time, similar to how it was trending before they had the one day give away. All those sales before the give away were people finding the app because (I assume) they wanted an app like that.<p>The one day give away was likely a bunch of people that just grab every free app they see each day.<p>Either way, it sounds like he took the gift horse he was given by Amazon, punched it in the horse-face and then let it run off a cliff because it wasn't the exact horse they were expecting.<p>&#60;/end-backseat-internet-business-driving&#62;<p>[1] <a href="http://shiftyjelly.files.wordpress.com/2011/08/results2.png?w=497&#38;h=175" rel="nofollow">http://shiftyjelly.files.wordpress.com/2011/08/results2.png?...</a>
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robtooalmost 14 years ago
<i>thanks to Amazon’s secret back-door deals, we made $0 on that day.</i><p>These secret back-door deals that were so secret that they were written in bold in the email, so secret that they noticed this and wrote back to amazon, and so secret that amazon then confirmed them.<p>They were offered a crappy deal, realized this and double-checked it, but decided to go for it anyway. When it turned out that the deal really was pretty crappy, they then act surprised and self-righteous and blog about it.
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mcantelonalmost 14 years ago
&#62;Amazon gets to set the price of your app to whatever they want, without any input from you, or even the chance to reject their price ... Amazon re-writes your description, and in ours they even made up things ... you can’t remove apps from their store<p>That doesn't seem great.
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akeeferalmost 14 years ago
I was curious what their developer agreement actually says; I didn't bother signing up us a developer, but their FAQ states:<p>"What is the payment structure between Amazon and me? Amazon pays developers 70% of the sale price of the app or 20% of the list price, whichever is greater."<p><a href="https://developer.amazon.com/help/faq.html#Sales" rel="nofollow">https://developer.amazon.com/help/faq.html#Sales</a>, Payment and Tax<p>That's clearly the bit the author was referring to as being deceptive: in public they state that developers will always get at least 20% of the list price (which leads some people to think developers still get paid when their apps are listed as free), but in private they ask developers to take 0% of the list price when they promote the app as the "free app of the day."
woodallalmost 14 years ago
My worthless 2cents.<p>&#62; Did the exposure count for much in the days afterwards? That’s also a big no, the day after saw a blip in sales, followed by things going back to exactly where we started, selling a few apps a day. In fact Amazon decided to rub salt in the wounds a little further by discounting our app to 99 cents for a few days after the free promotion.<p>Well here is the image with sales numbers from the day after.<p><a href="http://i.imgur.com/bBovl.png" rel="nofollow">http://i.imgur.com/bBovl.png</a><p>What I'm seeing is a a huge sales/profit increase; $300 that day as compared to &#60;$50 before. Full discloser, i.e. sales from the subsequent days, would be very nice to see at this point.<p>Next logical step? You have a &#62;100,000 user base so push an update to the free app so that it now includes ads.<p>The tone of the article feels like the author is just upset he didn't get his way- "I was against putting the app on Amazon and my partner was for it"- so now he is trying to make himself appear "right". It's called pivoting.
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wallfloweralmost 14 years ago
I've been doing a binge of Kindle buying recently, and I have noticed that a lot of the more expensive books have a price that is set by the publisher.<p>Now, in the Amazon AppStore, perhaps the larger publishers will eventually be able to set a minimum price. The prices are already so low but better than zero.<p>I love Amazon's FAAD, and I feel safe downloading any app from Amazon while the Google market is more strip mall than indoor mall. The new Market app is a major improvement though but I am anxious to download let alone buy anything with less than 250k downloads.
jexealmost 14 years ago
It seems like a purely promotional placement, Amazon isn't giving you money that neither you nor they received -- that seems perfectly reasonable to me. If you don't want to bear the auxiliary costs like server load or customer service, you don't have to agree to it.<p>If Amazon is correct, though, this promotion should mean that post-promotion sales are higher than pre-promotion sales. But the chart ends on the day of the promotion. Though there's a little text about it, I'd be curious about more detail on how things are shaping up afterwards.<p>Either way, up to them of course, but it feels a bit extreme to me to abandon ship because of agreeing to an unsuccessful promotion and because they're behind in features vs. the Google market.
nekgrimalmost 14 years ago
Duplicate : <a href="http://news.ycombinator.com/item?id=2836024" rel="nofollow">http://news.ycombinator.com/item?id=2836024</a>
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foxitalmost 14 years ago
There are a lot of points in this - both in the sales pitch that Amazon gave the developers and the outcome of having participated - that are strikingly reminiscent of the Groupon experience for some businesses. (Many, even, based on the links dibarnu posted.)<p><a href="http://posiescafe.com/wp/?p=316" rel="nofollow">http://posiescafe.com/wp/?p=316</a>
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kemilleralmost 14 years ago
My understanding was that the 20% figure applies only to cases where Amazon changes the pricing of your app without your specific approval (which they can do). There is apparently enough demand for the top spot that they can ask the developer to take the hit. Up to them whether they do or not.
jamespoalmost 14 years ago
Are there any stories of positive experiences (for Developers) with Amazon's App Store? This is the second bad one I've read on here.
Jacobraalmost 14 years ago
It seems like small developers could get around this by releasing some kind of trial edition on the free-app-a-day promotion.
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MaysonLalmost 14 years ago
What this story teaches is a simple business lesson.<p>If you give an app away, you should build in some monetization.
ghemptonalmost 14 years ago
Lots of larger studios actually <i>pay</i> to acquire installs of their app to get an initial placement on the charts and to drive organic growth from there. In that context, 101k new users for free is very valuable.
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sharemealmost 14 years ago
Remember folks, its 20% after Amazon twists your arm to price all android products not in Amazon store at Amazon's prices..