Curious - what is your bounce rate like? I'm in time-wasting mode so I watched a bit of the video to get an idea of what the product was but I would have much preferred to see some bullet points - or anything really - other than the video to give me an idea of what Chorus was about.
Linking to your video page here was confusing. I wanted to quickly understand what your startup does and I can't do that from the page you linked to (not set up to watch a video). I assumed that you linked to your home page so I had to dig around awhile before I could figure out what it was.<p>Just including the "Customer Radar - High engagement, Increased Customer Satisfaction, All in Real-time" text that is found on most of the other pages on that page would have made the experience a lot better; specifically pointing out a link to the home page would be helpful, too.<p>(Tip for others: Click on Home after clicking on the link for a list of bullet points.)
Just curious: Are you aware that Greenplum, now a division of EMC, has had a data analytics product called Chorus since April of 2010?<p><a href="http://www.greenplum.com/products/chorus" rel="nofollow">http://www.greenplum.com/products/chorus</a>
This looks like a thoroughly useful product. I love the fact that it basically tells you what the most important thing you should work on to improve customer happiness is!<p>If you have lots of customers making lots of noise about lots of different issues it's going to be very hard to prioritise which of the various and apparently equally important squeaky wheels should get the grease (ie. your limited time) and this looks to me as though it would be an invaluable asset in helping make those types of decisions.
Minor correction: On your front page (<a href="http://www.getchorus.com/" rel="nofollow">http://www.getchorus.com/</a>) you have a carousel of screenshots from your product.<p>One of the screenshots (Trending Topics) is of spreadsheet/tabular data where the first item says "Frustrated (Repitition)" [sic]. You should remove the spelling mistake from the image as it is very apparent, being the first cell in the spreadsheet.
I did an eye roll after I saw the title.<p>Mentioning that you were rejected comes off as an intention to "prove PG wrong". You should build a great app to do yourself and your customers justice, not to one-up somebody.<p>The pitch needs to be simpler, I gave your video a chance but you showed me how to enter fields on a sign up form. Didn't finish the video so can't comment on the product.