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Users First, Brands Second

27 pointsby bondalmost 14 years ago

2 comments

jfruhalmost 14 years ago
Ugggh, can someone please explain to me why the word "brand" here couldn't be replaced by with "companies" or "partners" or something like that?
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sudonimalmost 14 years ago
We've been on the brands first, users second path for a while now. We've been trying to align the goal of the brands to be better for users. However, brands are driven by vanity metrics. And focusing on vanity metrics drives you to high churn, shallow engagements rather than deep and steady growth. I'm hoping that at some point we can leverage our experience and the number of people in our user base to help guide brands towards what's truly better for users.