"We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game."<p>If they want to win back trust they should start by taking real responsibility for the very stupid thing they did.<p>Their apology comes off like an "I'm sorry... that you took offense to what I said" style non-apology to me.
Does GameStop have any real competition in the retail space? I'm not talking about Walmart, Bestbuy, etc. but a retail chain that does exactly what they do but better/worse? Maybe it's not worth it with the rise of download services, but it just seems like there is opportunity here to improve this process and do what GameStop does but better, I only seem to hear negative things about that company.