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IBM’s Watson Health is sold off in parts

688 pointsby alexmorleyover 3 years ago

68 comments

tekstarover 3 years ago
I worked for a large e-commerce company. I wanted to investigate putting all our support data into Watson and see what sort of recommendations it could provide, maybe a sort of auto-suggestion to help our customers. Three really funny points stand out from the experience:<p>1) To apply for Watson access you needed to show C-level approval, so our CEO put his name and phone number on the application (trying Watson was somewhat his idea). A few months later, an IBM marketing team called HIS CELL and asked for ME. Imagine how it felt to have the CEO walk up to me, deadpan hand me his personal iphone and say &quot;It&#x27;s for you.&quot;..<p>2) They told me they&#x27;d help me with the support data idea, and every meeting we set up they tried to pitch &quot;what if we put Watson on all of your customer&#x27;s storefronts, we could add a &#x27;powered by watson&#x27; banner on every page, and you give us a cut of GMV?&quot;. I pivoted them to our plugin framework and told them to build it themselves.<p>3) To demo the technology, the first step was to buy a $250k server from IBM. To demo it.<p>Big LOLs all around, never trust big blue.
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formeribmerover 3 years ago
I worked at IBM Watson as one of the early engineers when they first started commercializing the product. It was a fucking joke - Ginni Rometty would go up on stage and said that Watson can help diagnose cancer from CT scans and we would just look at each other and be like &quot;Dude, Watson is just a glorified Lucene index, wtf is she talking about.&quot; They started selling Watson as the end-all for everything from cancer diagnosis to customer service chat - they even had a stupid Watson Chef thing at SXSW one year - but none of that used the original Watson codebase - it was all built from the ground up and lots of it was just simple logistic regression
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morpheuskafkaover 3 years ago
As someone doing a CS degree now, I seem to be the only one who doesn&#x27;t want to have anything on my resume to do with &quot;AI&quot;, blockchain, ML, NFT, chatbots, etc... all I see is overhyped product after product, one-size-fits all solutions that frustrate customers and create problems for humans to clean up, hugely valued companies that have very little real improvement over conventional technology, etc.<p>An &quot;AI chatbot&quot; is far inferior to a real user interface. A real user interface allows discoverability (looking through menus to notice functions that may be useful later), experimentation, and puts the user in control of the program.<p>For example, my bank apparently only supports viewing the reason for card declines through the chatbot--something I never knew, because I took the time to go through the menus when I first got the app and learn what functions existed.
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saxonwwover 3 years ago
I really expected that we&#x27;d see a change in my lifetime, that GPs in particular would be replaced by a lower-cost Watson descendant, with there being some other role for patient interaction, wet work, and data entry (perhaps just nurses).<p>My mom worked for a GP for about 20 years, and it seemed to me that most of what made that guy a doctor was bedside manner + being able to remember a lot of things. But GPs often make astounding amounts of money while leaning heavily on their staff to actually handle patients and keep the business running. I thought it could help drugs get a little cheaper too, because there wouldn&#x27;t be any point in the pharma companies sending out salespeople to do lunch seminars to convince the GPs to prescribe this or that drug (this still happens).<p>Maybe this will still happen, but it doesn&#x27;t seem imminent anymore.
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trolliedover 3 years ago
They are a nightmare. I was part of a huge project to replace a large part of a telecom operators infrastructure. IBM global services ran the operators IT outsourced. The project failed after a year because of them. It was the 3rd such project to fail. The company in question couldn’t bring themselves to realise it had been their outsourced operators fault once again. Even though they had again lost the bid to do said work.<p>PwC&#x2F;Accenture were worse. Hire arts graduates because they got a degree from a good university, chuck them on a 2 month coding&#x2F;consulting course. Happy days $$$
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cantrememberpw8over 3 years ago
I&#x27;m excited by this.<p>I recently left Red Hat for greener pastures. From where I sat, IBM was slowly turning toward wisdom again, having been run aground by its previous few CEOs. I was skeptical when IBM bought Red Hat, but after several years of not screwing it up, I&#x27;m pretty hopeful. Now, Krishna is working on streamlining the business and making the rest of IBM more like Red Hat. Splitting off the low performing Kyndryl, and selling Watson, are part of this by cutting obsolete sectors; focusing on getting Red Hat the resources it needs to rapidly accelerate, and on building the talent pool by hiring more junior engineers, are the positive changes working to turn IBM back into a powerhouse.
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user3939382over 3 years ago
I could be mistaken because it’s been a while, but I read that Watson’s diagnostic capabilities turned out to be mostly marketing and that eventually IBM ended up hiring teams of doctors to process the diagnosis requests that were coming into Watson.
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perardiover 3 years ago
I worked for one of the companies that IBM acquired to make this non-product.<p><a href="https:&#x2F;&#x2F;www.reuters.com&#x2F;article&#x2F;us-merge-healthcare-m-a-ibm&#x2F;ibm-to-buy-merge-healthcare-in-1-billion-deal-idUSKCN0QB1ML20150806" rel="nofollow">https:&#x2F;&#x2F;www.reuters.com&#x2F;article&#x2F;us-merge-healthcare-m-a-ibm&#x2F;...</a><p>I have no idea what they got for the money they spent. Merge Healthcare was the most miserable work experience I have ever had. They had patents, I guess, but the actual technology was garbage. And the owner was…a piece of work, let&#x27;s say that.<p><a href="https:&#x2F;&#x2F;www.npr.org&#x2F;2018&#x2F;12&#x2F;12&#x2F;675961765&#x2F;tribune-tronc-and-beyond-a-slur-a-secret-payout-and-a-looming-sale" rel="nofollow">https:&#x2F;&#x2F;www.npr.org&#x2F;2018&#x2F;12&#x2F;12&#x2F;675961765&#x2F;tribune-tronc-and-b...</a>
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tomrodover 3 years ago
This is wholly unsurprising. IBM&#x27;s big play was to integrate data science methods into the workflow. But they approached it from a &quot;we will replace your labor costs&quot; versus &quot;we will augment your labor costs.&quot; Besides their AI models being fairly poor in quality, technology doesn&#x27;t replace people very well where extrapolation is needed. So the quality of service Watson brought was significantly lower than what these businesses offered prior to adoption. So keeping Watson became an exercise in how well the business understands sunk costs and switching costs.
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sklarghover 3 years ago
Turns out advertising at every tennis major can&#x27;t make you a leader in analytics, ML and basic managed services.
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rvenseover 3 years ago
The technology they sent on Jeopard answered a question, I think, that was looking for the name of a specific king of Egypt with &quot;What are trousers?&quot;.<p>Seems pretty obvious that anything that would do that is not human-like intelligence, and probably the search results should be taken with a handful of salt even if they stuck some impressive natural language generation after it.
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civilizedover 3 years ago
Who could have seen it coming?<p>IBM created a machine that could win at Jeopardy, not a universal expert or problem solver.<p>Say what you want about Google, but they didn&#x27;t claim to solve any practical problems by creating AlphaZero.
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lumostover 3 years ago
Anecdotally, the main business value I&#x27;ve seen from ML&#x2F;AI tech has been in cases where<p>1. A basic solution shipped and made a ton of money e.g. Ads, Search, recommendations etc.<p>2. It is financially feasible to have a dedicated team(s) make small incremental progress on these solutions. Even very small gains are beneficial.<p>3. The business perceives a threat if they fall behind in this area.<p>The thing is that the gains on the basic solution (heuristics, off the shelf pre-trained CV model, open voice recognition) are pretty small, and if the threat of others making progress goes away - the inferred value of further investment will probably vanish as well.<p>Other applications which put the AI in the driver&#x27;s seat (sometimes literally) seem far from production - or if they do work, then they work reasonably well using an alternate approach from what you might expect.
JCM9over 3 years ago
Watson was mostly data science powered consulting pretending to have&#x2F;be a product. They played heavily on the Jeopardy thing from a marking standpoint but what they were actually trying to sell was a hot mess.<p>I do consider this a good milestone in getting past the latest “AI” hype cycle and focusing on what actually works in that space. Sat through too many meetings with non-technical execs saying “what if we apply Watson here?”. The likes of McKinsey were pushing this stuff hard in what they were whispering into executives ears.
mromanukover 3 years ago
There should be a way to bet (short) against “projects” or products, not the whole company. When they hyped about Watson Health, I “knew” it will fail.
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cube00over 3 years ago
It will be interesting to see if self driving cars and the way they&#x27;ve been rushed to market with the same brute force marketing will meet a similar fate.
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seibeljover 3 years ago
A friend of mine wanted to show off his Tesla by making it come to the front of the restaurant from where he parked it. Like he hit a button and it was to drive up. It got stuck somehow and was diagonal in the row. He was like “ehh sometimes it doesn’t work.”<p>AI in general is very over stated. When it works it’s great, when it doesn’t (which is often) then you lose all trust in it.
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daniel-thompsonover 3 years ago
This is kind of funny to see after reading the Tech Review&#x27;s piece on Watson Health from 4 years ago (<a href="https:&#x2F;&#x2F;www.technologyreview.com&#x2F;2017&#x2F;06&#x2F;27&#x2F;4462&#x2F;a-reality-check-for-ibms-ai-ambitions&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.technologyreview.com&#x2F;2017&#x2F;06&#x2F;27&#x2F;4462&#x2F;a-reality-c...</a>). They were wrong on the outcome but right on the diagnosis - that the marketing got way ahead of the engineering.
crispyambulanceover 3 years ago
I wonder where the search engine Blekko ended up?<p>It was acquired by IBM for use in Watson back in 2015. Blekko was an interesting attempt at addressing search engine problems using a thing called &quot;slashtags&quot; to better categorize searches.
avrionovover 3 years ago
Many people shame the startups for fake it until you make it, but IBM with Watson and Watson Health did exactly that for years and &#x27;serious&#x27; analysts were predicting how their healthcare AI efforts will increase their revenue.<p>Compare their results with Tesla.
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pb060over 3 years ago
Wish they had resumed IBM Chef Watson, it was completely useless and the exotic ingredients made the recipes impossible to prepare, but for a while it was my favorite procrastination activity
funstuff007over 3 years ago
What happens to all the people they paid up for the hire at the slick Astor Place office?<p><a href="https:&#x2F;&#x2F;www.businessinsider.com&#x2F;ibm-watson-office-tour-2016-12" rel="nofollow">https:&#x2F;&#x2F;www.businessinsider.com&#x2F;ibm-watson-office-tour-2016-...</a>
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kumarvvrover 3 years ago
History will see our current decade of AI and only see over promises and under deliveries.<p>I have decent amount of hope for AI, but corporate greed, hype by practitioners, a general explosion of various edTech companies hyping up the hype to drive online course sales and general excess of VC money is driving an embarrassing amount of AI failures.<p>I am sure that any fad now and in the future, will have a similar cycle.
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wslhover 3 years ago
I am aware that a friend&#x27;s very small company related to NLP&#x2F;NLU[1] beat IBM in a sale because the algorithms worked better than the Watson ones what seems incredible in two things: beating them at sales and technologically.<p>[1] <a href="https:&#x2F;&#x2F;natural.do&#x2F;en&#x2F;" rel="nofollow">https:&#x2F;&#x2F;natural.do&#x2F;en&#x2F;</a>
nickdothuttonover 3 years ago
Watson is a great example of what happens when your marketing is better than your product, or to be more accurate technology toolkit.<p>IBM will probably send RH the same way as they sent Softlayer.
hayesallover 3 years ago
Article is paywalled, but this story has evolved over the last few weeks:<p>- 2022-01-05: &quot;Scoop: IBM tries to sell Watson Health again&quot; <a href="https:&#x2F;&#x2F;www.axios.com&#x2F;ibm-tries-to-sell-watson-health-again-82f691a4-ab81-4b2b-a5bb-13a7556c8ef1.html" rel="nofollow">https:&#x2F;&#x2F;www.axios.com&#x2F;ibm-tries-to-sell-watson-health-again-...</a><p>- 2022-01-07: &quot;IBM reportedly shopping Watson Health just as healthcare gets hot&quot; <a href="https:&#x2F;&#x2F;techcrunch.com&#x2F;2022&#x2F;01&#x2F;07&#x2F;ibm-reportedly-shopping-watson-health-just-as-healthcare-gets-hot&#x2F;" rel="nofollow">https:&#x2F;&#x2F;techcrunch.com&#x2F;2022&#x2F;01&#x2F;07&#x2F;ibm-reportedly-shopping-wa...</a><p>A lot of the hope seemed to be in document summarization from the latest medical literature, plus integrating patient data from electronic medical records.<p>The autopsy of this could be interesting. Some of the critiques against using electronic health records previously was that many of them were designed for medical billing (I don&#x27;t have a good link, but Eric Topol&#x27;s &quot;Deep Medicine&quot; has some notes on this problem <a href="https:&#x2F;&#x2F;www.basicbooks.com&#x2F;titles&#x2F;eric-topol-md&#x2F;deep-medicine&#x2F;9781541644649&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.basicbooks.com&#x2F;titles&#x2F;eric-topol-md&#x2F;deep-medicin...</a>).
vijucatover 3 years ago
Man, I was so excited by that Jeopardy win. I fired up my Eclipse Prolog and went through a few example from &quot;A Gentle Guide to Constraint Logic Programming via ECLiPSe&quot;, <a href="http:&#x2F;&#x2F;www.anclp.pl&#x2F;" rel="nofollow">http:&#x2F;&#x2F;www.anclp.pl&#x2F;</a>, and Bratko. It would have been such a win for Prolog if IBM Watson did well. See <a href="https:&#x2F;&#x2F;www.cs.nmsu.edu&#x2F;ALP&#x2F;2011&#x2F;03&#x2F;natural-language-processing-with-prolog-in-the-ibm-watson-system&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.cs.nmsu.edu&#x2F;ALP&#x2F;2011&#x2F;03&#x2F;natural-language-process...</a> for more context<p>(Of course, that&#x27;s just a sub-system I&#x27;m focusing on; there&#x27;s a lot more to Watson than parsing).
grapplerover 3 years ago
The team of developers I was on around 2014-2015 was asked to do some user experience testing sessions of a mobile app that was part of our company&#x27;s partnership with IBM, which was using Watson to answer users&#x27; healthcare questions with a chat interface.<p>In short, we were not impressed, and basically said so in our feedback. Granted, that&#x27;s just a few data points, and it was internal.<p>But besides that, the overall vibe I got from the very businessy, very not-engineer management behind the effort was that Watson was brilliant, as demonstrated on Jeopardy, and the main stuff left to do was some plumbing to connect our stuff to some of that Watson brilliance, and of course the business details of the partnership between the companies.<p>Glad I got out of there.
sputrover 3 years ago
&gt;that GPs in particular would be replaced by a lower-cost Watson descendant<p>Everybody is trying to replace GPs (and even specialists) with AI.<p>But I&#x27;ve experienced a massive issue in healthcare that does not need an AI, just a good database. I was prescribed intensive imunorepresive therapy... and they forgot to put me on preventative antibiotics.<p>If there was a very simple IF on my prescription (if Medrol &gt; 16mg &amp;&amp; TimeOnMedrol &gt; 3 months { checkIfOnAntibiotics() } ) I would not have almost died with a PCP pneumonia.<p>Engineers always focus on the interesting technical innovation. But we have so much low-hanging fruit still to do, that just needs to use our existing technical abilities in really, really boring ways.
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haltingproblemover 3 years ago
Often I see projects like Watson, Libra, Wave... which makes a very insistent voice say, the chance of this being real is really really small. This is completely anti-thetical to agile.<p>What is the chance that this makes it through the gauntlet of product-market fit in-spite of the massive marketing dollars behind it and actually becomes a useful thriving product?<p>I wish there was some way to <i>short</i> individual product or initiatives at tech companies. Perhaps it could create a feedback loop of sorts and actually be useful rather than just being a ego-validation mechanism for the shorters.
nickysielickiover 3 years ago
I do not understand how IBM stays in business.<p>As far as I’m concerned the only cool engineering thing IBM does anymore is POWER, which has a sort of unique memory architecture but otherwise is well behind everyone else.<p>What else did they do in my lifetime? They took a profitable RedHat and gutted it, they took the best Laptop line and sold it to Lenovo and almost ruined it, they tried to be a front runner in ML but blew their budget on marketing (remember Watson on Jeopardy?)<p>The final straw for me was watching football with a techhy friend and a commercial for IBMs “hybrid cloud” came on. There’s some executive mulling over whether to “go to the cloud” or whether to go with on premises, and they have a eureka moment where they learn about IBM hybrid cloud and they go into a board meeting and save the day. We both just burst out laughing.<p>IBM doesn’t make stuff anymore. That’s the core problem.
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ramphastidaeover 3 years ago
I imagine IBM quantum computing will go to same route. IBM has become a husk of its former self — mostly marketing, and generally 5-10 years behind the cutting edge.
MR4Dover 3 years ago
I see tons of comments on how IBM sucks. Fair enough - they do.<p>However, consider that IBM is selling off its AI crown jewel to “* refocus its business on cloud computing and AI services*.”<p>So an IBM that does something like that knows it has a problem and is killing off the parts it doesn&#x27;t need, so it can simplify and improve focus.<p>To me, this is a good indication that the new IBM will be quite different from the recent IBM, and more like the old IBM (pre 1980’s).
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8bitsruleover 3 years ago
Too bad HN doesn&#x27;t have a special symbol for subscription-only articles. Seems like I run into more every day.
killjoywashereover 3 years ago
Good riddance. The number of smart people who expected me to comment intelligently on Watson’s plumbing in the before-times was disturbing. Trying to be very polite when saying “I have no idea what Watson does, and I’m not sure you or the person you talked to does either” is ... not my strong suit.
czbondover 3 years ago
What was the deal with this? Was it that the internal management team just mis-managed the product they had?
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captainmuonover 3 years ago
I think &quot;Watson&quot; was never a thing (a technology or a product). Rather it was a marketing term. &quot;Watson&quot; meant any solution or research project that was developed by IBM and had remotely to do with AI.<p>A bit like &quot;Active*&quot; or &quot;NET&quot; back in the day for Microsoft.
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drunkenmagicianover 3 years ago
I worked on a project 4 years ago using some of Watson&#x27;s cloud services (Its more a brand than a product now). Worked ok for us, certainly on par or better than Google &#x2F; Microsoft&#x27;s offerings at the time. We actually had contact with some of the original Watson team, that had some interesting insights &#x2F; details - needless to say, much of Watson is &#x27;brand marketing&#x27; and not really hard AI science ... bit like every other &#x27;AI&#x27; product in the market right now I guess - Disclaimer: I work for a cloud software company building AI products ... ;)
jollybeanover 3 years ago
John Kelly on Charlie Rose, 2016 worth a gander [1]<p>[1] <a href="https:&#x2F;&#x2F;charlierose.com&#x2F;videos&#x2F;29530" rel="nofollow">https:&#x2F;&#x2F;charlierose.com&#x2F;videos&#x2F;29530</a>
0898over 3 years ago
Watson was sold as being able to spit out answers without you having to think of the question.<p>Could somebody more familiar with its capability reveal whether that was at all true?
whoopdedoover 3 years ago
The grand demonstration of Watson playing Jeopardy ended with the question to an answer about U.S. Cities being &quot;What is Toronto?&quot;
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lettergramover 3 years ago
There were many, myself included, who called Watson vaporware since day one. Glad to see it go. It was almost as bad as Theanos, frankly.
hindsightbiasover 3 years ago
Watson Health and Watson are not synonymous. Who gets to use the name, idk, but there are a hundred Watsony things in consulting.
achowover 3 years ago
Non-Paywalled<p><a href="https:&#x2F;&#x2F;www.nytimes.com&#x2F;2022&#x2F;01&#x2F;21&#x2F;business&#x2F;ibm-watson-health.html" rel="nofollow">https:&#x2F;&#x2F;www.nytimes.com&#x2F;2022&#x2F;01&#x2F;21&#x2F;business&#x2F;ibm-watson-healt...</a><p><a href="https:&#x2F;&#x2F;archive.fo&#x2F;uFNnJ" rel="nofollow">https:&#x2F;&#x2F;archive.fo&#x2F;uFNnJ</a><p><i>The business is being sold for an undisclosed price to Francisco Partners, a private investment firm.. Watson Health was set up as a separate business in 2015. IBM then spent more than $4 billion to acquire companies with medical data, billing records and diagnostic images on hundreds of millions of patients.</i>
faangiqover 3 years ago
Watson was always an obvious sham designed to generate some good TV ads. Anyone who didn’t see this deserved to get fleeced.
anm89over 3 years ago
I don&#x27;t know if I&#x27;m the only one, but I always felt like Watson was roleplaying being a relevant tech company. Something about the way they marketed it just seemed like it was a big PR campaign with no meat behind it. I always had a suspicion that most people agreed but was never really sure.
sdenton4over 3 years ago
The American healthcare system is littered with the dead bodies of both startups and large tech companies...
raverbashingover 3 years ago
&quot;billed as a revolution in medicine&quot; by whom? IBM&#x27;s marketing department?<p>Anything &quot;Watson&quot; (together with 95% of that company - optimistically) is marred too deep in bureaucracy and yes men to do anything productive and innovative.
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pettycashstash2over 3 years ago
IBM has a large consulting business. They make a lot of money on Services.
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1024coreover 3 years ago
Watson was a big PR machine wrapped around a little kernel of AI&#x2F;ML.
JohnJamesRamboover 3 years ago
You can count on it.<p><a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Gartner_hype_cycle" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Gartner_hype_cycle</a>
sys_64738over 3 years ago
It might be successful if not lumbered with a dinosaur such as the IBM tag around its neck. Nobody I know looks to IBM for anything nowadays.
ai_ja_naiover 3 years ago
Happy to hear about it. It was an intolerable show of hubris, marketing babble and general pretentiousness.
umangkeshriover 3 years ago
back in 2016 I joined my first company as Fresher and was excited to work in the use case of Ml and was given my first project for making chat bots using IBM Watson Conversation :P I think that is the worst project i have done in my life till now.
dreamcompilerover 3 years ago
I expect Ken Jennings is experiencing some schadenfreude about now.
ameliusover 3 years ago
Did they sell their contracts for collecting patient data as well?
transfireover 3 years ago
The only real business problem is they didn’t program Watson to do what the Healthcare industry actually wants — make more $$$$$. The last thing they want is a computer that can actually diagnose people and provide effective solutions.
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fallingfrogover 3 years ago
Watson is just a statistical guesser, as far as I can tell.
throwawayay02over 3 years ago
To the surprise of no one who ever paid attention.
bobocheover 3 years ago
IBM is such a shadow of what it used to be. Hopefully newer health+genomic+ai startups or initiatives at less dinosauresques companies will make the next leap happen in our lifetime.
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ogogmadover 3 years ago
What&#x27;s the chances that we&#x27;ll have robotic domestic servants before 2032? With AlphaZero, AlphaFold and sort-of OK machine translation, I think it&#x27;s 50:50, no?
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bilekasover 3 years ago
Is it possible to get a non paid link ?
lvl100over 3 years ago
The bigger and more interesting question for me right now is who’s going to be this decade’s IBM? I want to say Amazon.
hn_throwaway_99over 3 years ago
Can we post a non-paywalled version of this news? TechCrunch has a better version of this IMO: <a href="https:&#x2F;&#x2F;techcrunch.com&#x2F;2022&#x2F;01&#x2F;21&#x2F;francisco-partners-scoops-up-remains-of-ibms-watson-health-unit&#x2F;" rel="nofollow">https:&#x2F;&#x2F;techcrunch.com&#x2F;2022&#x2F;01&#x2F;21&#x2F;francisco-partners-scoops-...</a>
ChuckMcMover 3 years ago
Such a sad story and so unnecessary. IBM acquired Blekko in 2015 during &#x27;peak Watson&#x27; and I was fascinated to peek behind the curtains as it were. What I found was both inspiring and terrifying.<p>There were so many great people who had tremendous insights into applications of machine learning, neural networks, and generalized knowledge engineering as a service. It reminded me in some ways of PARC in the 80&#x27;s. And like PARC, this effort was in the service to an institution that fundamentally didn&#x27;t understand the ideas of ubiquitous networked compute that backed the web, much less the value proposition of this core technology.<p>While I didn&#x27;t walk the &quot;hallowed halls of executive row&quot;, the ripples and changes that emanated from there told of a company desperate to stay relevant being managed by executives who didn&#x27;t understand the environment but were desperate to stay employed. And for me, nothing is more sad than seeing a 20 - 30 year veteran of a company, sabotage its future to hold on their current job for one more year.<p>One of my roles at the various companies where I have worked has been &quot;change agent.&quot; Getting the company&#x27;s head around fundamental change that will keep them from getting in their own way down the road. Critical to any change effort it is essential to help people see their role, and more importantly where they add value, in the post change universe so that they won&#x27;t fight the change with all their efforts.<p>IBM was being driven at that time in a very top-down sort of approach. Edicts like &quot;This year you will all adapt an agile methodology.&quot; Which on their own make no sense at all to the folks lower down the chain. Sort of like saying &quot;Everyone will only wear white pinstriped suits to work from now on.&quot; Everyone then incurs an expense of getting a bunch of new clothes, and they have no idea why they have to do this or how it helps the company. It was fascinating to listen to the responses of senior leaders to the &quot;be agile&quot; command. Almost all of them simply discussed how to take what they were already doing, and report them in a &quot;agile&quot; way, so that they could check the box.<p>That isn&#x27;t change leadership, that is simply injecting noise into the system and reducing efficiency.<p>Now it may sound like I think they were all idiots, but I do not. I recognize the challenge of being a senior leader at a company in an industry that they once led and are now trailing. The board of directors might exhort you &quot;go faster, get better, catch up&quot; with no actionable guidance whatsoever. And the strategies that such companies use to recapture some relevance are not unique, buying the &quot;hot new company&quot; and trying to inject their momentum into your own. But it isn&#x27;t as simple as making the CEO of &quot;hot startup&quot; an EVP in charge of &quot;doing great things, but using the existing staff.&quot; Because the existing staff will push back on all the things the newly minted EVP is trying to change because, in part, they don&#x27;t see what their role and value will be in the changed company. And if you have no role or value, you get RA&#x27;d[1].<p>A good friend of mine used to call them &quot;Corporate Antibodies&quot; and that was a really good analogy. Whenever change was in the air they would activate and work to shut it down. Which is why I spent quite a bit of time learning ways to introduce changes without triggering the corporate immune system. If you do it well, you get no credit at all for the change it just seems like everyone sort of decided that this was the right direction and changed course.<p>So it is a sad moment for me to see the wonderful work of the engineers and scientists that brought many amazing technologies to market being treated as a humiliating failure on the part of a former giant in the computer industry.<p>[1] Different companies use different euphemisms for laying people off, Sun use to call them &quot;Job Relocations&quot;, Google called them &quot;Group alignments&quot;, and IBM calls them &quot;Resource Actions&quot; (you know just balancing some resources by moving some numbers around on a ledger.)
zeroesandonesover 3 years ago
sad, I was really excited about the tech when I first heard it
quintesover 3 years ago
Can’t read the full article.
waffle_maniacover 3 years ago
<a href="https:&#x2F;&#x2F;www.cnbc.com&#x2F;2017&#x2F;05&#x2F;08&#x2F;buffett-says-ibms-watson-will-have-greatest-value-when-it-replaces-human-labor.html" rel="nofollow">https:&#x2F;&#x2F;www.cnbc.com&#x2F;2017&#x2F;05&#x2F;08&#x2F;buffett-says-ibms-watson-wil...</a><p>Imagine missing all the successful tech companies and then investing in this!