This situation is looking like permanent data loss for a large number of customers. Someone has posted a copy of the company's FAQ surrounding the incident online [0]. Customers are being instructed to re-seed backups from scratch.<p>[0] <a href="https://www.citizensjournal.us/wp-content/uploads/2022/03/Cloud_FAQ_202203.pdf" rel="nofollow">https://www.citizensjournal.us/wp-content/uploads/2022/03/Cl...</a>