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Ask HN: SaaS owners, do you see an increase in churn lately?

1 pointsby make_it_surealmost 3 years ago
We had about 4-5% monthly churn for like 3 years and this year it increased about 20-40% to 6-7%. In the last 12 months number of new customers stayed relatively the same while in pandemic increased from 50&#x2F;month to 100&#x2F;month.<p>Nothing was changed on our side and customers don&#x27;t seem to go to competition.<p>I&#x27;m wondering if it&#x27;s just churn catching up or it&#x27;s something caused by the economy (inflation, recession fears) since our main customers are very small online businesses thus my post here, maybe i&#x27;m not the only one.

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