Background:<p>I was setting up a Google+ page for my company two days ago and my email was suspended because I used the company founding date as the birthday which is less than 13 years.<p>More Issues:<p>Of course the first thing I did was check the Google Support Forums to see what the solution would be. The solution the forums stated was to verify a credit card or to mail or fax scanned legal documents (Passport, Birth Certificate, etc).<p>Things were looking good until I realized that when I tried to login, I was not redirected to the verification process, it merely stated "Account has been disabled" which is completely different than what was written in the forums.<p>Horrible Customer Support:<p>When I emailed the Google Support Team, they merely redirected me back to the same forum posting without offering additional help. Obviously I know about the process to verify my age, however, it was impossible for me to begin the verification steps as that page did not exist for me.<p>What this means?<p>I have lost my email account containing thousands of contacts and clients. All the relationships I have established and all the business plans that I was working on are all lost at this point. And Google has done absolutely nothing to fix this.<p>So my question is why doesn't Google believe in good customer support? And no, it's not a scaling issue because companies like Zappos and Amazon handle it beautifully.<p>My suspended email is: carlos@ravn.com (email hosted by Google)
The simple answer is that people don't scale. At least, that's what I've heard them say.<p>I've seen loops like this before, where the process to report that their process is broken is broken. And you're right, it's hell.<p>I'd double check just to make sure there's no mistake on your end, but yeah, unless you can find one of the Googlers who reads HN, you're stuck in limbo.