Our product is starting to get traction, and we (co-founder and myself) are receiving more communications than we're used to.<p>Challenges we're facing:<p>- High volume of messages, that keeps growing<p>- Various channels: personal/brand emails, contact form, LinkedIn<p>- No efficient workflow to share comments about the messages, eg we forward emails to each other with some notes but that's not scalable<p>I believe a CRM tool would help us, but I'm not sure what to choose.<p>I hear Hubspot is a popular choice, but it doesn't look like it handles LinkedIn incoming messages out of the box, which is a must for us.
Pipedrive is very good if you are following a hunter pattern (sales opportunities have an end and you don't want to manage existing customers through it).<p>It can integrate emails from your GMail, this way the information is shared and available. I don't know if LinkedIn can be used here.<p>API integration is ok.<p>Support is good.