A very minor thing, but I find it difficult to read the text quickly.<p>I think the problem is best summed up as, "When in doubt, capitalise everything.".<p>Example: "The Simple & Snappy Email Ticketing Software that doesn't kill Your Human Face".<p>Would be better as: "The simple & snappy email ticketing software that doesn't kill your human face".<p>Though I'd also change the phrase "kill your human face" to something that sounds less like a slasher movie.<p>On capitalisation: If it's not a name, trademark, acronym or the first word in a sentence, then don't capitalise it.<p>But if you are going to capitalise every word in a sentence, be consistent: : "Real-Time Email Importing", is one title, and another title just above is ,"Stay in the loop".<p>Very minor, but when you have a well designed page it's a shame that the copy is the weak point.
Quick thought on the copy -<p>"Get SupportBee - The Simple & Snappy Email Ticketing Software that doesn't kill your Human Face"<p>It took me a few seconds to realise that what was meant was a company's human face, not my literal face.
With regards to the products ux, one thing that I don't understand from the video: why does a tag for a ticket need to be dragged on to a ticket, why not a simple "click tag click ticket" system?<p>The only reason dragging should really exist is when there is the potential for the decision to change, where up until the point where the drop is executed the decision is undecided.<p>The best way to do it would be a simple system where the agent clicks on the tag then clicks on the ticket and that ticket now has that tag; if you have to drag and drop it requires precision and extra attention to be paid; it's much easier to drop a tag in the wrong place than it is to click, because people have different expectations about which part needs to match. The only way to solve this would be to have the ticket that the drop is about to be executed on highlighted when the tag is over it, but even then that's more work than it is for click tag.
Couple of things:<p>1. Not too sure about the title "Kiss Your Complicated Help Desk Software Goodbye!" as well as the statement below it. Big words, which can easily be replaced by smaller words and more images of the product.<p>2. Not a fan of Serif and fantasy fonts either. Try some Sans-Serif fonts instead. Will make the copy more legible.<p>3. The boxes which show product features look like blobs of text. Use images with text. Keep the feature boxes less and instead give a link to a separate "Features" page.<p>4. The "play" button image on the video looks odd. Doesn't gel with anything else on the page.<p>5. Put more testimonials and put shorter ones on homepage. Shorter ones tend to have more punch. Make a separate page for testimonials where you can allocate the bigger ones.<p>Really dig your product by the way. All the best.
We have been working on SupportBee for about a year now and getting close to a public launch. We made this site using Foundation CSS <a href="http://foundation.zurb.com/" rel="nofollow">http://foundation.zurb.com/</a> (works really well on ipad too but has some issues on iphone) and some fonts from Typekit.<p>This is very much a work in progress but wanted to get some early feedback. Would love your feedback on the following points<p>* Is the product positioning clear? Can you understand the difference between this and most other Help Desk Softwares out there?<p>* Feedback on Design and Copy<p>Any other feedback would be appreciated too. Also, happy to answer any questions<p>Thanks
My top ones<p>- Need to be consistent with capitalizing (try slight bold for emphasizing instead.<p>- Don't mix serif, sans-serif and cursive. Try all sans.<p>- What happened to the old logo? Maybe doesn't go well w the new clean look (which is awesome btw) but atleast gave it some character.<p>- Take a second look at the language construction. Make sure your primary market doesn't feel its written by foreigners.<p>- I think the best line is hidden in the footer. "SupportBee is a hosted Help Desk Software"
Move the headline text to the middle of the page (or into the box that holds the video). Choose a better font combination.<p>Don't make your sign up button Red. Make it green or blue. Red means "Delete" or "Cancel" or "Eject" or "Make wings fall off".<p>Lose the "our customers" bit. They're not well known, so they don't infer anything. Put a screen shot gallery there instead.<p>Product looks OK thought. It's not something I know much about, but it looks OK.
I love this idea. Any chance I can get a beta invite?<p>Video could use a little more work. Give specific use cases, ie "we sold Johnny 6 widgets and he contacted us and wanted to return one. I reply, and it automatically removes him from the main view. If I want to follow up with Johnny, I can just 'star' it. etc, etc"<p>What I'm trying to say is tell them a story. People LOVE stories, but they hate listening to someone explain features :)
1. Your tag line could be shorter. What about instead of "Get SupportBee - The Simple & Snappy Email Ticketing Software that doesn't kill Your Human Face" rather using "Get SupportBee - The Simple & Snappy Email Ticketing Software".<p>2. The focus on not killing your human face sounds wrong. If you turned the sentence around it would come across as more positive - "Promote your human face" perhaps?
Hello, prateekdayal.<p>I've put together a review of the supportbee landing page using moustach.io -- I hope you find this useful.<p><a href="http://moustach.io/welcome/e/reviewed/G97Y-I6S74uu7eJQ6-lsPuGwFB6UUPjAVB6la9iR3hM/bqqAdAzwSDk4OAMjGAKJog" rel="nofollow">http://moustach.io/welcome/e/reviewed/G97Y-I6S74uu7eJQ6-lsPu...</a>
I'm getting errors in my console (Chrome/Linux).<p>Also, the page looks great, but the top bar could be a bit more flashy. See Bootstrap's top bar (<a href="http://twitter.github.com/bootstrap/" rel="nofollow">http://twitter.github.com/bootstrap/</a>).
Looks good, one thing I would mention on the signup page is that the question 'What exact needs are you looking to solve with SupportBee?' is quite open ended, if people have already decided to use the software do you really need to know that?
my 2 cents.<p>- keep text above the fold. easier to read titles than decide to click on a video.<p>- make titles easy to read. grid is not easy to read. find your top 4 titles write them above the fold than video than you can write the rest of the titles.<p>- I think that a road map of prices would help but this is probably not possible now. "beta subscribers secure 20% discount of our listed price" would probably increase your signups.
The close button on the video overlay doesn't work, at least in Chrome 15. Also, one should be able to hit the escape key to close the overlay as well.