Try PayPal's Merchant Technical Support (<a href="https://ppmts.custhelp.com/app/ask" rel="nofollow">https://ppmts.custhelp.com/app/ask</a> - Mass Pay is under "API Products") The developer forums on x.com can sometimes be helpful as well. They have a few staff members that work the boards.<p>If you're a developer, you don't really want to use their front line Customer Service.<p>It also helps to have an account manager but how you get one is a mystery. They called us up one day and said, Hi! I'm your new account manager.
Either their staff are lying to their customers in an obvious manner (not a good idea) or their internal documentation lies to their ignorant staff (not a good idea).<p>Either way around this is pretty much a perfect example of awful customer service.
I get worried the more I read about PayPal recently. I have had no immediate problems with PayPal before but I am worried it's more a matter of "When" I get issues and not "If".<p>This whole conversation is very worrying in particular, can they really be that stupid and un-interested?
PayPal is run by imbeciles. I was once scammed on eBay by a buyer who received my item, then returned a broken identical one, notifying PayPal that I scammed him. Without even looking at my sales record or waiting for my response, they took the money out of my account and closed the issue.<p>After a month and a half of fighting on the phone with people who can't comprehend basic logic, getting an affidavit notarized, AND submitting photo evidence of the switch: I was only awarded 80% of the original amount.<p>The buyer was allowed to continue using eBay and PayPal to scam people, and I got negative feedback.<p>From this experience and the countless others posted to blogs every day, it's astonishing people still use the service.<p>Boycott PayPal!
I was struggling with the same issues in December and I got no response when I posted questions to the official PayPal developer forums. I finally posted the question "Has this forum been abandoned?" It took them 3 days to respond, simply to say the forums had not been abandoned. My original set of questions went a week without an answer. Look here:<p><a href="https://www.x.com/developers/paypal/forums/paypal-developers/has-forum-been-abandoned" rel="nofollow">https://www.x.com/developers/paypal/forums/paypal-developers...</a><p>When they finally answered, this was their response:<p>------------------<p>Sorry for the delay. The reason why you are getting this error is because your PayPal account is not setup to use MassPay API. MassPay API is currently not available on accounts by default. You will need to contact customer support at the numbers below and request for your account to be reviewed and approved to use MassPay API. Thanks.
US/CA: 1-888-221-1161
UK: 08707 307 191
Australia: 1-800-073-263
Germany: 0180 500 66 27
Other: 1-402-935-2080<p>-------------------<p>I called and got no useful help (my experience was like that of the OP).
My recent experience with PayPal Custom Service: I got a large payment via Square right away into my account from a client (first payment ever on a new PP account). So... Couple days later customer rep called me, asked about the transaction, if I would be receiving the same kinds regularly, confirmed a couple details about me and then ended the call. Few days later got an email saying my account has been unlocked and the money was now avail.<p>Seemed all perfectly reasonable.<p>Anecdotal evidence is anecdotal.
This is the Apple argument: But apple is so easy to use. And the counter side always says "but what you give up trumps any ease of use" at which point the person either gets it or keeps whining.<p>Stop using paypal, regardless of how good the features are.
a quick google search turns up <a href="https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=merchant/mass_pay" rel="nofollow">https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&c...</a><p>there is a "sign up" button on the bottom. i don't know how it can be claimed that is invite-only. maybe in the UK?
I know a lot of people tend to bitch about Paypal but I think it's important to remember that there are a ton of cases where the service is fantastic. I for one was on the phone with them last night to sort out an issue. The rep was very knowledgeable and helpful. Just saying keep it in perspective!
Honestly, is anyone surprised? PayPal is a very large service that does not need to differentiate itself from its competitors with superior customer service. Clueless CS reps are par for the course in situations like these.
I had the same problem with MassPay too. I got a customer service rep immediately who told me that you had to call in to enable it due to fraud and incorrectly configured SaaS payment apps. It did take like 2-3 hours to enable it because I guess it was slow that day or something. (The rep was audibly frustrated at the unusual slowness and random errors that day.)