You can put on your website/blog our widget and visitors will be able to send a voice message to you. People love talk, not type on keyboard. It's very easy for visitor to send a message to you.<p>We believe that it's a good tool when you need to show your customers/visitors/readers that their feedback is important.
But probably we are wrong and it's just a crap.<p>What do you think? Could you please give your feedback about it?<p>Website: http://www.speakpipe.com/<p>Thanks
People don't get straight to the point when talking. At least with typing it's a structured way to list important details.<p>Customer service agents will have to listen to the call, make notes, then message the customer back. It's far more effective to have a written message in front of you when addressing someones concerns.<p>Also, it would be hard to manage, store and search through audio messages. It would make looking after the admin side of it very tedious.<p>While this idea seems to give a more personal touch to website customer service I think it would be very time consuming to provide a high level of customer support.<p>It's not a system that would scale to businesses receiving a high volume of technical enquiries.<p>I'd rather send/receive written messages if it means my question gets answered faster.
batista already covered most of what I wanted to say but I'll repeat some of it anyway for emphasis...<p>1. I take it you're assuming people love to talk over typing on a keyboard, given there was no evidence provided that suggests otherwise. I disagree.<p>2. Not every computer is equipped with a mic and even if they're cheap, its still a barrier.<p>3. This is personal opinion but I absolute hate leaving voice messages and getting voice responses compared to reading and writing. It is much FASTER with text than speech.
"You can put on your website/blog our widget and visitors will be able to send a voice message to you. People love talk, not type on keyboard. "<p>1) People browsing the internet already love to type on the keyboard. I don't see any shortage of text comments / messages. People <i>writing</i> their comments is the main staple of blogs, or Facebook and of Twitter.<p>2) Regarding the above, consider that blogs are textual in the first place, i.e the customer is there <i>reading</i>, not listening to someone. So why would he respond with voice?<p>3) People don't like leaving voice messages to people they don't know and expose their voice etc.<p>4) "Very easy" it is not. The huge masses without a Mac, don't usually have a built-in microphone on their computer. They would have to connect one to leave a message (and/or check their audio settings).<p>5) Has any "website/blog widget" ever gained any success in the market? With the possible exception of Disqus, and that is IF they make any money yet. I'm not sure "widgets" are a good business idea in the first place.<p>6) People also cannot leave a voice message while browsing a site from their work (which most people do most of their browsing from), because their boss/colleagues will hear them.<p>7) People might like talking in general, but that is <i>to other people</i>. Nobody likes leaving a message to an answering machine, which is what your service basically amounts to.