Amazon apparently reached out on the thread:<p>We are so very sorry for your situation. Since you don't have access to the account, please fill out this form to get in direct contact with our Support team: <a href="http://go.aws/account-support" rel="nofollow">http://go.aws/account-support</a>. They will have the tools to take care of you.<p>- Dino C.
Yet another case of support channels only opening up for escalation via super high-profile and publicly visible social media, where it becomes an existential risk to the business in terms of potential backlash and potential fallout in the form of widespread platform abandonment.<p>There has to be a better way than only special cases.<p>Why aren't systems designed to compensate for the imperfection of human beings from the start?<p>Edit: @Walterluvian, thanks this explanation makes sense. Also, thanks for all your wonderful, thoughtful comments in general. Always get excited when I see your handle, you rock.