I am facing some extremely unpleasant time with paypal.<p>I transferred $2402 to my bank account on 19th January. The money is still not in my bank, after 25 days. I have called paypal 3 times in the last 25 days and have heard no convincing resolution on this. No written communication from Paypal after the calls.<p>Additionally $300 went missing from my account - mostly in between all the CR DR transactions. I have carefully looked into the USD conversions - still there is a clear mismatch and paypal accepted this orally & written.<p>If I have to sue them and the partner bank in India - is it going to give me any benefit at all for all the stress? What should I do?
If what you are reporting is accurate, I would be very surprised if PayPal does not resolve the issue appropriately. If you have managed to contact actual PayPal representatives and can show them clearly, without innuendo, the issues that have transpired, you should be able to get the situation rectified.
Update I digged into the transactions a bit and understood this:
The autosweep on my account got reversed & paypal was still showing balance in USD in my account. The reversal of autosweep took 3 hours and in that amount I lost 300$ out of $4804 in currency conversion.<p>Then I initiated the transaction to transfer to the bank myself but only for $2402.
If they had some retries on the auto-sweep there is a chance their system got into some deadlock state in that time period.
Their customer support cannot comprehend this & have no idea about Bank Regulations or about policies. They are treating this as if there is a small glitch on facebook while throwing a sheep.<p>edit: removed transaction details
Reason, plead, threaten - it's worth a try, but probably won't help. The amount isn't worth suing over. Write it off as learning expense and never deal with them again. Warn others. Welcome to the club.
It happened with me as well, but a much smaller amount of $50. After looking into it, the $50 charge was under a mysterious "professional fees" which PayPal refused to explain. I did get my money back after repeated enquiries though.<p>On the other hand, there have been several disputes though where I didnt get a fair shake and was essentially ripped off.<p>Let's face it, for those outside of the US, PayPal is a necessary evil. I loathe having to use them. They seem grossly incompetent in terms of customer support.<p>Continue to try every PayPal connection you have. Go to the Consumerist, media outlets etc about this. Make some noise.<p>If you make a big enough stink about it, maybe the money will show up.