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Google has a consumer loyalty problem with their Pixel phones

15 pointsby carlycueabout 2 years ago

6 comments

scotuswroteusabout 2 years ago
No joke, I lost mine in the woods, and it was inside of a faraday bag. I went to my cell phone company, got a new phone and a new sim that same day. I also went to Google and did an erase of the Pixel.<p>The next day, I went back to the woods and found my Pixel, still inside the faraday bag. The erase order hadn&#x27;t gotten to the phone. It still hasn&#x27;t. That&#x27;s right: to this day, I&#x27;ve kept the phone in that bag, waiting and praying for some way to reverse the wipe command I gave to Google. One day, Google will enable me to reverse that wipe order, I have faith.
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kevincoxabout 2 years ago
I used to be a big fan, but they lost me when they stopped letting me access my data. On Google ROMs apps can store data that the user can&#x27;t access. It is fucked up. This is my device and my data. So I switched to LineageOS as they respect my autonomy.
listenallyallabout 2 years ago
I&#x27;d bet if they reintroduced SD Card storage the loyalty numbers would increase.
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nicenewtemp84about 2 years ago
I have a Pixel 4xl with the common battery ribbon connector problem. Google replaced the battery once within the first year, and then again a year later. Then, a year later the problem came back. I went to the same store, and was told Google would not fix the battery again.. that after 2 times it&#x27;s a motherboard problem and that isn&#x27;t under extended warranty like the battery.<p>So I went on Amazon, bought a new battery for $18 including tools, and installed it as a first timer in 20 minutes. Works great.<p>Not every consumer is able to do that. So Google just burns them.
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Accujackabout 2 years ago
I stopped buying Google Pixel when my Pixel XL randomly stopped working... something to do with the flash chip. Google said basically &quot;Oh, well, buy a new one&quot;.
0zemp2cabout 2 years ago
The Pixel business has failed<p>Forget about challenging Apple...the Pixel line barely competes with Samsung. There is no way this is a win for Google, and its long past time they gave it up.<p>Quality and software issues (from Google!) plague these phones. Even now, there is a trending story of an update that is causing phones to get hot...and this is from Google who controls the software, hardware, deployment...<p>And then there is the pure junk like the Pixel Watch and the upcoming tablet...inferior products that should never have been brought to market. Were even 100k Pixel Watches sold?<p>I was loyal until my Pixel 3 swelled to the point I was concerned it would catch fire<p>After that, back to Samsung...no problems since<p>Even if the Pixel phones were great products...they don&#x27;t sell in volume. Time for Google to accept that Samsung runs the Android market.
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