Hi HN,<p>I’m the founder of a SaaS platform called CommandBar (YC S20). We’ve been mucking around with AI-related side quests for a while, but recently got excited enough about one to test it with some customers. Results were surprisingly good so we decided to launch it.<p>HelpHub is AI chat + semantic search for any website or web app.<p>You can add source content in 3 ways:
-Crawling any public site via a URL (e.g. your marketing site or blog)
-Syncing with a CMS (like Zendesk or Intercom)
-Add content manually<p>The chatbot is then “trained” on that content and will answer question’s based on that content only, not referencing directly the knowledge.<p>The output is an embeddable widget the contains two things: the chatbot interface for user’s to ask questions, and a search interface for users to search through the content the bot is trained on directly (as well as view source content).<p>You can play around with a demo on some popular sites here: <a href="https://helphub.commandbar.com">https://helphub.commandbar.com</a><p>Some features we added that make it better IMO than just chat:
-Suggested questions (based on the page the user is on and their chat history)
-Suggested follow-up questions in a chat response
-Ask a question about a specific doc
-Recommend content based on who the user is and where they are<p>Would love to hear feedback (not lost on me that there are other chatgpt-for-your-site products and we are probably missing a ton of functionality from there) and can also share details about how we built this. It’s not rocket science but does feel magic :)<p>-James
One thing I always hated about chatbot sites when they were the craze and the the AI help bot sites now is the fact that these sites do no provide a chatbot for their own site. I mean, why isn't there a CommandBar for commandbar.com?<p>I actually see that commandbar.com has an intercom chat widget.
I'm all for "charge more", but these two restriction on a $249 a month plan seem nuts:<p>- 20 Commands<p>- “Powered By” Branding<p>After paying over $100 a month, it's unusual to keep your branding and a limit of 20 commands seems to defeat the purpose of the product.
Tested out the landing page chatbot and got one “We couldnt find an answer to your question” and another request timeout. Not confident at all using this with any product.
What's the difference between helphub and <a href="https://www.chatbase.co/" rel="nofollow">https://www.chatbase.co/</a>?
I've wanted a product like this since I first encountered chatGPT.<p>How do you handle curation? Meaning... if the model picks up some out of date info or misinterprets it, and a human admin notices that and wants to mark something as out of date or wrong, can they? I see this as similar to the way I can correct ChatGPT over the course of a chat session, and it will remember the corrections.
Congrats on the launch!<p>How do you approach handling sensitive data that might come from a CMS in an AI context?<p>Both: 1. Sensitive data being surfaced accidentally during regular conversation and 2. Malicious actors using prompt injection or similar techniques?
I made a much crappier, little personal project with similar goals: <a href="https://github.com/mkwatson/chat_any_site">https://github.com/mkwatson/chat_any_site</a>
Congrats on the launch! How does this differ from something like Fin from Intercom? <a href="https://www.intercom.com/fin" rel="nofollow">https://www.intercom.com/fin</a>
Congrats on the launch! Super speedy setup and loved the Strava example!<p>What do you have on the roadmap for upcoming features? Is there anything you're particularly excited about adding?