Hi!<p>I've completed the process of transferring all my passwords over to 1password. I'm loving 1password from the start, as a developer myself they did such an amazing job on the usability part that it's a no brainer to use. I even managed to convince my non tech girlfriend to use it and she does!<p>Now the tedious and bad part:<p>I've been trying to subscribe to 1password for over 12 days now and my card keeps getting "declined". I contacted support explained them the issue and they told me its my card and I need to verify with my bank. So I did and the bank is telling me the transaction is getting declined because they are not properly validating the CVC number on their end. Fast forward a bit and I'm in contact with 1password support again. They ensure me nothing is wrong on their end yet I'm showing them proof that there is.<p>I'm lost here because in about 2 days I'm getting locked out of my account and I need it for work. As a potential customer I'm at the end of what I can do and this whole deal has been a very frustrating experience.<p>So please 1password (if any of you reads this) help me out, because you are making it really difficult for me to spend my money.
Could <a href="https://1password.com/giftcards/" rel="nofollow">https://1password.com/giftcards/</a> work in the meantime? That seems to be powered by shopify thus another separate payment processing backend.
One of the reasons I have a lot of credit cards and bank accounts is to work around this sort of problem. It happens a lot. Between the bank, the vendor and the (possibly many layers of) payment processors inevitably something goes wrong in the plumbing.<p>Instead of wasting my time with CS bots I just try another card.<p>(The other reason to have multiples of everything is to take advantage of the slightly different features they have.)
I really like software that is "offline first".<p>This is how everyone used to make software, before SaaSS became a thing.<p>(SaaSS: <a href="https://www.gnu.org/philosophy/who-does-that-server-really-serve.html" rel="nofollow">https://www.gnu.org/philosophy/who-does-that-server-really-s...</a>)<p>It basically means your software works as intended without an internet connection.<p>You don't get the "reduced version" without internet, it does exactly what you expect it to and does not complain.<p>A password manager should be offline first, because what if you need to use a password offline?
Hey there! Blake from 1Password here.<p>We use Stripe as our payment processor, and ultimately that's what handles the credit card validation side of things. If you're seeing yourself routinely declined with the same card, there's likely something going on with that particular payment card that's outside of our control.<p>If you're already in touch with us via email, feel free to send us another follow-up message and be sure to mention me by name -- I'd be more than happy to take a second look at things with you.
Hello @Champagn3Papi, my name is Erik and I work on the Billing team here at 1Password.<p>First thing - I'd like to reassure you that we will never locked you out of your account. You will always have access to your passwords, even if your account becomes frozen. You will still be able to view all of your items and copy your passwords. There are restrictions on frozen account which mean you won't be able to add new items to vaults, edit items, invite people to your family or team, or autofill items in your browser until the account becomes unfrozen.<p>As another commenter here mentioned, there are a number of potential points that can cause a payment failure like this. The absolute quickest approach to resolve this would be to try using a different payment method. I know that isn't ideal.<p>As for the current payment method problem, can you please respond back to our support team and mention that I reached out to you here? It will help me to connect some dots and look into your issue specifically, and we can communicate through more official channels.<p>Thanks,
Erik
What country is your credit card from? I know many customers from India are struggling to pay for SaaS subscription services since banks there started rejecting all recurring charges.
Could you try another card ? or get a giftcard from 1password? Can you pay via their app using Apple/Google Pay?<p>I've used 1password for 10+ years without any billing issues at all.
"No brainer" is not a word you want associated with password management in <i>any context</i><p>Please don't carry this idea into your development.