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Launch HN: Dittofeed (YC S22) – open-source customer engagement platform

135 pointsby maxthegeek1almost 2 years ago
Hi HN - we’re Max and Chandler, and we’re building Dittofeed <a href="https:&#x2F;&#x2F;dittofeed.com">https:&#x2F;&#x2F;dittofeed.com</a>. We make it easy for growth and marketing teams to message their customers across multiple channels. We&#x27;re an open source alternative to platforms like Iterable, <a href="http:&#x2F;&#x2F;customer.io&#x2F;" rel="nofollow">http:&#x2F;&#x2F;customer.io&#x2F;</a>, Braze, and OneSignal. Here’s a short demo video showing how to run the platform locally, and use it to automate a customer onboarding journey:<p><a href="https:&#x2F;&#x2F;www.loom.com&#x2F;share&#x2F;0f7b67170b3a4205add00c22844ca06f" rel="nofollow">https:&#x2F;&#x2F;www.loom.com&#x2F;share&#x2F;0f7b67170b3a4205add00c22844ca06f</a><p>We created Dittofeed to tackle some commonly felt pains with customer engagement platforms:<p>First, existing platforms make it difficult to keep imported user data accurate and up to date with your primary user datastore. To solve this, we’re building first-class support for importing data from your data warehouse, for better data consistency.<p>Second, graphical “journey builders” are fragile, and difficult to debug at scale, so we’re building git-based workflows to check your messaging automation into git as configuration, as well the ability to run Dittofeed locally in development, or in CI with our testing sdk, for improved ease of debugging.<p>Third, companies in industries like finance and healthcare are often forced to implement their own solutions in-house to avoid sharing sensitive PII with third parties. As an open source platform, companies can now self-host us to keep their PII in their network.<p>Chandler, having worked in marketing for startups, experienced these challenges first hand. Max, on the other hand, was a senior platform infrastructure engineer at Braze, where he witnessed similar challenges from a technical perspective. Our combined experiences sparked the idea for Dittofeed.<p>We decided to create an open source, developer-focused customer engagement platform, because the often unspoken truth is that maximizing the effectiveness of these tools requires ongoing engineering involvement.<p>Dittofeed is built on Clickhouse (OLAP store used for storing user events, performing user segmentation, and aggregations) and Postgres (OLTP store for persisting application configuration, and serving user aggregations for efficient single-row reads).<p>If you can use the following, we’d love it if you checked us out:<p>Email support via sendgrid (other channels coming soon).<p>User data import via Segment integration.<p>We have a cloud offering, and offer paid support. You can find our pricing on our site <a href="https:&#x2F;&#x2F;dittofeed.com&#x2F;pricing">https:&#x2F;&#x2F;dittofeed.com&#x2F;pricing</a>.<p>How to try Dittofeed out:<p>Check out our demo site to play around with the app <a href="https:&#x2F;&#x2F;demo.dittofeed.com&#x2F;dashboard">https:&#x2F;&#x2F;demo.dittofeed.com&#x2F;dashboard</a><p>Run the app locally via docker compose (<a href="https:&#x2F;&#x2F;docs.dittofeed.com&#x2F;deployment&#x2F;self-hosted&#x2F;docker-compose">https:&#x2F;&#x2F;docs.dittofeed.com&#x2F;deployment&#x2F;self-hosted&#x2F;docker-com...</a>).<p>Join our slack and we’ll set you up with cloud hosting (<a href="https:&#x2F;&#x2F;join.slack.com&#x2F;t&#x2F;dittofeed-community&#x2F;shared_invite&#x2F;zt-1u3lyts83-P6npff1AbjniNRLVlrlM5A" rel="nofollow">https:&#x2F;&#x2F;join.slack.com&#x2F;t&#x2F;dittofeed-community&#x2F;shared_invite&#x2F;z...</a>)<p>We’d love to hear your thoughts, opinions, and experiences with these tools. What’s been your experience working with this kind of tech?

14 comments

chevmanalmost 2 years ago
You guys have some intriguing ideas here.<p>I&#x27;ve been in this space for 15+ years now, worked with most of the main players that have on-prem and SaaS solutions, and deployed and run solutions at scale at a few of the largest companies in BigCo land for multiple years now.<p>I would be cautious on focusing too heavily on the &#x27;developer as the customer&#x27; here. Most buying decisions in this space are not made by IT, they are made by CMOs, CXOs, CDOs, etc as that is who owns the budget (and results) tied to this type of solution.<p>At almost any scale, when you look at total cost of ownership, licensing from one of the main solution providers is usually quite a bit cheaper than building out a whole proprietary stack that one then has to maintain in house via their IT org that likely is not an expert at this kind of stuff.
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jacksparrow11almost 2 years ago
Amazing! Our team at Airbnb built something similar for internal users: <a href="https:&#x2F;&#x2F;medium.com&#x2F;airbnb-engineering&#x2F;journey-platform-a-low-code-tool-for-creating-interactive-user-workflows-9954f51fa3f8" rel="nofollow">https:&#x2F;&#x2F;medium.com&#x2F;airbnb-engineering&#x2F;journey-platform-a-low...</a><p>Very cool how we both use Temporal for workflow orchestration. Love the git idea, Wish you the best!
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Onavoalmost 2 years ago
Thoughts on Laudspeaker?<p><a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=34835559" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=34835559</a>?
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eastbayjakealmost 2 years ago
Very cool! Love seeing more JavaScript projects in the Marketing&#x2F;eComm open source community, really neat value proposition for MarTech teams to be insanely productive with high-leverage full-stack JS developers
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zoogenyalmost 2 years ago
On your pricing page, it just says $75 for cloud.<p>Is that per month? per year? one time purchase? Pardon me if it is described somewhere, but I&#x27;ve scanned the page multiple times and can&#x27;t determine it.
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manibatraalmost 2 years ago
Would love some docs on migrating from Customer.io. Looks really cool. Congrats on the launch!
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daxaxelrodalmost 2 years ago
In your demo I tried to create a message template but email go auto selected vs a &quot;Choose your channel&quot; flow that I expected. Cool tech though!
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aiunboxedalmost 2 years ago
1. Does every user get their own clickhouse instance or is it shared ? 2. For email &#x2F; sms which integrations do you support ?
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paezandalmost 2 years ago
Great stuff! Curious why you chose Clickhouse instead of other OLAPs like Druid or Pinot.
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kylegalbraithalmost 2 years ago
Congrats on the launch and the progress. When folks want to self-host your offering, do they want to be able to run your offering on things other than Intel CPUs? I noticed that you only build an image for Intel and not for Arm.
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revskillalmost 2 years ago
I don&#x27;t see the auth for dashboard on github. Am i missing anything ?
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ilrwbwrkhvalmost 2 years ago
Self-Host with Docker Compose. No thanks. I hope open source projects move away from Docker and move towards a single executable binary like PocketBase.
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mikaelnalmost 2 years ago
Congrats on the launch!
michaefealmost 2 years ago
This looks great!