Cutomer Feedback is key to success. So what are the (best) tools to get and organize the feedback from customers/users?
I'm talking from the startup perspective; also preferably free or freemium, and SaaS<p>I'm thinking something between a forum and a bug tracker, with UX like StackExchange
Personally, I would say you should host your feedback/support/FAQ on Quora, per my suggestions in this post: <a href="http://www.quora.com/Airbnb/How-could-Airbnb-Support-be-improved/answer/Luke-Bornheimer" rel="nofollow">http://www.quora.com/Airbnb/How-could-Airbnb-Support-be-impr...</a><p>TL;DR:<p>a) Quora has superior search and multi-layer taxonomy (see Quora Topics)<p>b) Quora allows others to suggest edits on content -- crowdsourced proofreading and updating!<p>c) Quora allows users to create content for you -- crowdsourced documentation (coincidently building a hiring pipeline)!<p>d) Airbnb's mission/business is to help people list and book places to stay, Airbnb's mission/business is not to engineer a great help center or build a collection of all the questions and answers people might ask about Airbnb. Focus on what you're passionate about -- hosting cool places to stay.<p>e) Quora's mission is to be "a continually improving collection of questions and answers created, edited, and organized by everyone who uses it." [1] In essence, it's Quora's mission to organize exactly this type of information...why not use it for what it's trying to be?
Why not just have a general feedback forum. Don't look at StackExchange as a model example... just have a casual message board, where people will be more likely to comment on each other's feedback.