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How is AI being used to enhance customer experiences?

2 pointsby AbhiAmbadalmost 2 years ago

2 comments

wukunalmost 2 years ago
AI has obvious advantages over CS people in: * always available * never get emotional * consistent * elastic (could be added or reduced at will) * centralized improvements (once stronger, always stronger)<p>So as long as AI is good enough for a CS scenario, such as checking the bank account balance, it is a better option.
mikecolesalmost 2 years ago
Enhance is not the word I would choose. Having fuzzy, non-deterministic responses to unambiguous questions is more frustrating for the user. &#x27;AI&#x27; LLMs, at this point, only excel as BS artists.