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What You Sell and What They Buy

56 pointsby narcissusabout 13 years ago

8 comments

davemel37about 13 years ago
Two Points....<p>Lazy Man's Version. 1. "People Buy the Hole, Not the Drill!"-Marketing Axiom 2. delink product from price and link price to value. 3. Always compare apples to oranges when selling. the worst thing that could happen (from a marketing and pricing perspective) is your product or service becomes a commodity in your customers eyes.<p>The story goes that when Robert Kiyosaki first developed his Cash Flow 101 board game to teach kids about money, he ran some focus groups asking how much people would pay... the common response was between $20-$40, which is pretty normal for a board game. He supposively ran into Dan Kennedy who explained to him that instead of comparing this game to other board games, he should focus on the value it creates and the financial education it delivers and charge like $200 for it. He did this and still sold hundreds of thousands of copies. (it's available on amazon for $99). Drawing the comparison of apples to apples or in this case board game to board game was holding him back in his mind, but if the value was communicated properly, the game actually saves you thousands of dollars of education in a money course, or worse, a lifetime of money mistakes. ALWAYS COMPARE APPLES TO ORANGES. you never want to draw a side by side comparison, because then price becomes relevant. If you succesfully delink product from price, and realize that price is actually by definition a numeric representation of value, you can actually charge what a product is really worth. This is also why a "Unique" selling proposition is so important, you don't want to be viewed as a commodity to your customers, it will only hurt your bottom line.<p>Smart marketers live by the axiom, "You Buy the Hole, Not The Drill!" (Although, this concept of selling benefits, not features is only one layer, and there are deeper emotional layers if you want to peel the onion. The better you understand what drives your customers decisions, the more effectively you can communicate the value you are really providing to them. Keep in mind though that you need to tie the benefits into features, to explain how you will deliver that benefit. A good exercise for this is a two column spreadsheet where you outline all the features of the product in one column, all the benefits in another column, and start drawing lines matching them up to each other. Yes, good copywriters and marketers actually do work, they dont just suddenly get inspired :)<p>There is a great book on pricing strategies by Dan Kennedy and Jason Marrs worth reading if you want to learn how to set your prices properly.
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bambaxabout 13 years ago
McDonald's is actually in the information business. It sells information about its food.<p>What people buy when they buy a Big Mac are two things:<p>1. the actual Big Mac<p>2. insurance that a Big Mac always tastes like a Big Mac<p>This second thing cannot be bought from a local restaurant not part of a chain. You can't be sure what a random burger will taste like, and you can't esp. be sure it's not going to be awful.<p>That's why more people go to McDonald's than to other restaurants that they don't know: they hate uncertainty and would rather eat something that is consistently average than take a chance every time.<p>This is also known as the "Lemon Effect": <a href="http://blog.medusis.com/are-you-a-lemon" rel="nofollow">http://blog.medusis.com/are-you-a-lemon</a> (shameless plug).
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ianterrellabout 13 years ago
The founder of Patagonia, Yvon Chouinard, writes about a related topic on the supply side in his book, "Let My People Go Surfing." The way he phrases it is, "What is the company's real product?" and he defines product as that which the company makes its decisions around.<p>Some of it is a little simplistic, but the points that have stayed with me are 1) the product of a large publicly traded company is its stock price, and 2) the product of a small scrappy start up is the start up itself.
lrobbabout 13 years ago
<i>Do you really need to write up a whole framework of code to justify the price you put on a site? Not at all! They're not paying you to write code: they're paying you to get them a result.</i><p>This. I'm reminded of the post by Rob about his startup acquisition... The interviewers were asking him why he didn't rewrite a site written in classic ASP to node.js/mongo... Completely missing the point that the code behind the button made absolutely no difference in the sale or functionality of the product.
tzamanabout 13 years ago
Ah yes, this goes hand in hand with my mantra: a product (be it IT or physical) is only worth as much as people are willing to pay for it.
dfragnitoabout 13 years ago
Software IS a Service (SIAS)!!
funkahabout 13 years ago
In the past I have also heard that McD's business is not fast food (nor real estate) but food arbitrage. I suspect this says more about the person doing the analysis at the time than it does about McD's business. They sell hamburgers.
Porter_423about 13 years ago
McDonald's business is not about fast food,rather it provides information about food.Actually business is depend not only by the product but also much more depend on its Advertisement.That's why McDonald's business is so popular in America.