27 <i>support</i> tickets? Like...<p>1: <i>Hi there! Sorry to bother you but I think I have a winning ticket for the Powerbrits Billions Megapounds but I seem to have received an error at the cashier while checking my ticket...</i><p>2: <i>Hi, me again! Yes, in response, I made sure the ticket was for the correct lottery. And yes, the cashier was listening to me when I asked them to check it...</i><p>3: <i>Hello, hope you're well! I'm working on getting you that cashier screenshot as well as a picture of my ticket. Just wanted to reiterate I'm sure it's a winner, and there seems to be a bug in the code...</i><p>4: <i>Hi there! Sorry I can't take a 'clearer picture with the ticket actually visible and readable' because that's the bug in the ticket I'm telling you about! Yes, again I'm sure it was a winner, I picked the numbers myself! And now I would not like a complimentary replacement ticket for the next drawing, thank you very much! Please don't close this support ticket as completed, too, alright? What I'd like is ...</i><p>[[ 21 support tickets later ]]<p>24: <i>Hi friend! Yes, I'm quite sure the numbers on my ticket are 6-9-11-15-17-21, the exact numbers of the winning draw I'm hoping you'll help me collect! You can see from my recent photo that the 1 is clearly visible in a number of places and if you turn it to the left, you'll see what looks like a 5 and 7 as well. Clearly the rest of the positions have some bug where the numbers become unclear and appear to temporarily represent other numbers, but I didn't write them unclearly in the original (sorry I misplaced that!), so it is clearly a bug in your software! You know what, friend? F--- this, I have been nothing but reasonable. I think I might have to go to Hacker News and tell everybody about the terrible things that have happened as a result of this atrocious run around you've been giving me!</i><p>[[ 2 support tickets later ]]<p>27: <i>Oh, hi, Senior Support Analyst Manager Derrick, thank you so much for your warm and accommodating email! Why, yes, that would be delightful, I will gladly accept monthly part-payments, less taxes, deposited into my standard Bank of Ireland (Maldives) account. Terribly good of you, if I say so myself! You have a fantastic day, Derrick! I'll be sure to fill out that little "Support Questionnaire" you sent me in your last correspondence, too (probably from St Tropez idk). Fantastic stuff!</i>