Hi HN! Dom, founder of HelpKit AI here.<p>HelpKit is a solo founded and fully bootstrapped tool that turns your Notion docs into a professional help center and documentation site.<p>Since we are already hosting hundreds of our customers Notion knowledge bases it only made sense to supercharge them with a custom AI trained chatbot.<p>The launch was planned two months ago but some things stopped me from releasing it. If you are curious about the background feel free to read on.<p>HelpKit AI is my first real touchpoint developing a product with Large Language Models (LLMs). After doing some simple warm-up Hello World AI tests, everything seemed so simple.<p>Unfortunately I had to soon find out that I sincerely underestimated the complexity involved in developing a conversational AI chatbot that closely mirrors human interaction.<p>Following a considerable period of experimentation with a plethora of existing tools, it's become apparent that the majority merely repurpose around 10 lines of Langchain code, presenting it as a fully-fledged product.<p>The outcomes of these efforts are, at their best are "meh". Some OK, but not great.<p>I nearly fell into the same trap, having developed a feature that was 90% complete before acknowledging the subpar and cluttered results, as well as my limited comprehension of this new technology.<p>Engaging with LLMs presents an entirely unique and novel paradigm.<p>Consequently, I revisited the initial plans and invested a lot of more time immersing myself more into the intricacies of LLMs, AI UX, and a slew of way too complex research papers, all in an effort to better understand how to construct tools around LLMs.<p>Interestingly, due to the novelty of this field, there's no definitive roadmap to a successful implementation. The process is characterized by a great deal of experimentation.<p>As an engineer being used to having deterministic outcomes I just couldn’t believe the quirkiness of testing out bunch of prompts to find out what works the best.<p>In the end everything finally clicked and I know exactly what I was doing and how I can make HelpKit AI as best as possible.