Hey Everyone,<p>I hope you're all doing well. I'm dropping a message here because I could really use some advice on a situation I've been stuck in as a customer of California-based companies.<p>I've been a customer in good-standing for a long time and have generally been pretty happy with the service. But recently, I've hit a bit of a snag, and it feels like I'm caught in a never-ending loop of service requests.<p>Whenever I reach out to their customer service, it just leads to more of the same service requests, and I'm finding it tough to get any real assistance. They schedule it on their time with a very short window to respond (which has often passed by the time I see the message). It's a real pain because it's eating up a ton of my time and energy, and I can't help but wonder if they're doing it on purpose.
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So, I thought I'd ask you all if you have any ideas or tips on how I can tackle this. I'd love to find a way to sort this out without having to fill out more of those pesky service requests. Any advice you can share would be awesome.<p>Thanks a bunch for your help.
It's worth mentioning that this pattern of customer service also seems to be becoming more common.<p>My guess is it's some ticket-based support system on their side and their incentives are to close the tickets within certain time-frames where the actual support seems to take a back-seat.